Brandon Moore Email & Phone Number

Brisbane, Australia

- Maintaining both our Linux and Microsoft environments and ensuring the high availability of the sportsbook product we maintain.- Engaging with customers, developers and third-party providers to ensure a smooth implementation of new features.- Resolving support issues of varying complexity by providing ongoing IT solutions and developing and maintaining productive client relationships.- Extensive knowledge in : Red Hat Linux, PostgreSQL, RabbitMQ, BigIP F5, Microsoft SQL Server… Show more - Maintaining both our Linux and Microsoft environments and ensuring the high availability of the sportsbook product we maintain.- Engaging with customers, developers and third-party providers to ensure a smooth implementation of new features.- Resolving support issues of varying complexity by providing ongoing IT solutions and developing and maintaining productive client relationships.- Extensive knowledge in : Red Hat Linux, PostgreSQL, RabbitMQ, BigIP F5, Microsoft SQL Server, Diffusion Push technology, Octopus deploy, VMWare, Version control such as Git and SVN. Show less

Australia

• Supporting and servicing Microgaming software throughout the world.• Ensuring that products, features and fixes are deployed to and supported on the relevant environment and the commercial context and urgency is understood. • Training IT junior staff members. • Analysing and determining severity / impact of problems on clients and identifying the most appropriate solution path, providing feedback to all parties involved. • Taking steps to prevent resolved live… Show more • Supporting and servicing Microgaming software throughout the world.• Ensuring that products, features and fixes are deployed to and supported on the relevant environment and the commercial context and urgency is understood. • Training IT junior staff members. • Analysing and determining severity / impact of problems on clients and identifying the most appropriate solution path, providing feedback to all parties involved. • Taking steps to prevent resolved live issues/configuration errors from occurring. • Resolving incidents and escalations ensuring that all issues are followed up and resolved in the best way possible. • Ensuring the technical handover of projects within the department, enabling teams to support product/customers. • Reacting to customer incidents & setting honest expectations based on technical analysis & investigation • Document help desk troubleshooting procedures, operations manuals, and user guidance. Show less

Isle Of Man, United Kingdom

· Creating and administrating Microsoft Exchange email accounts. · Creating and administrating Active Directory accounts. · Configuring and managing backup & restore procedures. · Configuring and testing of any new hardware and software. · Involved in the rollout of software updates and patches (WSUS). · Supporting: Windows XP/Windows 7/Windows 8/Office 2007,2010,2013, Windows server 2003/2008, Active Directory, Microsoft Exchange 2010, Blackberry server, Group Policy… Show more · Creating and administrating Microsoft Exchange email accounts. · Creating and administrating Active Directory accounts. · Configuring and managing backup & restore procedures. · Configuring and testing of any new hardware and software. · Involved in the rollout of software updates and patches (WSUS). · Supporting: Windows XP/Windows 7/Windows 8/Office 2007,2010,2013, Windows server 2003/2008, Active Directory, Microsoft Exchange 2010, Blackberry server, Group Policy, Backup products, DNS/DHCP and Firewall configurations. · Supporting staff members in other departments if any technically may arise with their PC’s/Printers. · Troubleshooting Hardware and software problems. Show less