Brandon Nowak Email & Phone Number

Spartanburg, Sc, Us

Greenville, South Carolina, Us

Design and implement enterprise-level solutions and product roadmaps, with a strong focus on balancing innovation with cost-effectiveness. Expertise spans Microsoft 365, Azure, Entra, on-premise infrastructure, and security best practices.Partner closely with business stakeholders to identify and address critical technology needs, ensuring solutions enhance operational efficiency and support strategic goals.Provide technical mentorship to support staff, and guide management in making informed technology decisions.Develop and deliver comprehensive training programs that enhance the support team's ability to provide exceptional client service.Collaborate in creating and maintaining clear, streamlined processes and procedures for both clients and internal teams.Core Areas of Expertise:Microsoft 365, Azure, EntraOn-Premise Server & Network DesignBusiness Continuity & Disaster Recovery (BCDR)Cloud & On-Premise Security (Zero-Trust Network Design)

Greenville, South Carolina, Us

Took part in the research, designing, deployment and migrating technology systems including:Microsoft 365Windows Server (versions 2012 R2 to 2022)Virtualization solutions from VMWare, Microsoft Hyper-V, and Microsoft AzureBCDR (Business Continuity and Disaster Recovery) solutions using Microsoft Azure, StorageCraft, Intronis, Veeam, Datto, and ZertoConfiguring and managing network switches and firewalls from Cisco, Meraki, Dell, Juniper, HP, and FortinetImplementing Windows and Linux security solutionsEnsuring email security and complianceConducting system security audits both internally and externally.In this role, I played a critical part in ensuring the successful implementation and security of various IT solutions.

Greenville, South Carolina, Us

As a Managed Service Engineer at an MSP, I collaborated with multiple customers nationwide. My responsibilities included managing various technologies, such as:Windows Server (versions 2000 to 2019)VMWare (versions 5.x to 7.x)Citrix XenAppsCisco and HP switchingCisco and Fortinet FirewallsBackup solutions using Datto, Veeam, and StorageCraftPhone systems like Avaya, 8X8, and Ring Central.In this dynamic role, I ensured seamless operations and efficient support for diverse IT environments.

Greenville, South Carolina, Us

As a Managed Service Engineer at an MSP, I collaborated with multiple customers nationwide. My responsibilities included managing various technologies, such as:Windows Server (versions 2000 to 2016)VMWare (versions 5.x to 6.x)Citrix XenAppsCisco and HP switchingCisco and Fortinet FirewallsBackup solutions using Datto, Veeam, and StorageCraftPhone systems like Avaya, 8X8, and Ring Central.In this dynamic role, I ensured seamless operations and efficient support for diverse IT environments

Greenville, South Carolina, Us

Managed IT operations for a corporation with 270 branches across 6 states.Responsibilities included maintenance and support for various IT systems:Windows 7, 8.1, 10Physical and virtual machines running Server 2008-2012 R2VolP desk phonesCisco firewalls and Juniper Wireless systemsOn-Site Microsoft Exchange and Office 365.Net front-end application development for reporting purposes.Additionally, I actively contributed to the following initiatives:Led a 2-person team in converting all branches to local Microsoft RDS deployments.Transitioned from an in-house phone system to a hosted VoIP service.Successfully migrated in-house exchange to Office 365 for over 400 accountsAssisted during multiple Ransomware outbreaks, ensuring data security across local and remote sites.

London, Gb

Led an Identity and Access Management team consisting of 3 associates and myself.Our primary responsibilities included:Monitoring a 2nd Level IdAS support queue.Administering an in-house Identity Access System.Managing accounts and resources across Active Directory in 3 Domains spanning multiple countries.Ensuring compliance with secondary Service Level Agreements (SLAs) and KPIs.Collaborating with the security team in Germany to globally roll out security policies aligned with our client's internal security guidelines.

London, Gb

Co-led a team of 23 people responsible for providing round-the-clock IT support.Daily tasks included:Taking and documenting calls and emails meticulously.Troubleshooting customer issues promptly.Played a key role in establishing standards related to quality, SLA agreements, and KPIs for our client.Ensured quality control for service tickets handled by other teams, both internal and external.Created and maintained training documentation for new analysts.Conducted ticket quality reviews for outgoing high-priority tickets.Collaborated with vendors and employees across North America, South America, Germany, and the United Kingdom, addressing internal system issues and ticket escalations.

Fort Mill, Sc, Us

Managed the round-the-clock IT Help Desk.Assisted employees with various technologies, including:Microsoft OfficeSAPCisco AnyConnect VPNActive Directory AccountsIn-house application supportEnsured proactive maintenance of a centralized knowledge database used by the entire helpdesk.