Kolin Tribble Email & Phone Number

• Established strong relationships with key customers, resulting in increased client retention to 97%.• Collaborated with sales and product teams to address customer success objectives which in turn has decreased SLA by 60 days.• Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.• Utilized customer feedback to inform changes and improvements to customer success plans which allowed us to push from 10,000 outstanding tickets to less than 600 currently.• Monitored metrics and developed actionable insights to improve efficiency and performance.

Successfully increased retention rate QoQ by implementing targeted customer engagement strategies, resulting in a 10% improvement in customer loyalty and revenue growth.Managed thirty accounts with seven figure ARR within Bob Led end-to-end program training for high-profile customer success initiatives, ensuring successful integration within budget & timeline.Developed internal meeting agendas, led discussions, and fostered a collaborative environment to encourage innovative thinking and problem-solving.Facilitated reviews with stakeholders to track company ROI

Irving, Texas, United States

Oklahoma City, Oklahoma Area

Offer financial leading products and services that help people obtain financial security and accumulate wealth.Create Strategies to help my clients become as efficient as possible with their moneyAssist clients with estate and settlements needs. Connecting people professionally to help grow their brand or business

Stillwater, Oklahoma

Skillset:Customer ServiceProblem-Solving FlexibilityTime ManagementStress Management

Stillwater, Oklahoma