Traci Davis Email & Phone Number

Pelham, Al, Us

Augusta, Georgia

Birmingham, Alabama Area

ConnectWise AdministratorManage and maintain initial setups, changes and cancellations on all Managed Services agreement and recurring billings. Assist with support issues and manage process and procedure setups within ConnectWise. Including, but not limited to the following tasks: - Provides advice and training to end-users- Troubleshoot and resolve any reported problems- Maintains system and training documentation- Work with Internal Support team to plan and coordinate upgrades ensuring systems will operate correctly in current environments- Leads and participates in efforts to develop and implement processes throughout the company. Services Billing ManagerManages 2 Billing Specialists on their daily billing / accounting tasks. Confirms that all billings are correct and accurate prior to invoices being sent. Troubleshoots and works through any errors or issues that arise during this process. Manages over 900 Managed and Cloud recurring billing agreements. Works with Professional Services team on correcting time entries and billing processes for their department as well as the Managed and Cloud department. Including, but not limited to the following tasks:- Assist in the day-to-day operations of Accounting department.- Ability to work through very ambiguous work situations.- Demonstrated ability to work successfully with a diverse group of customers.- Ability to multitask in a fast-paced environment.