- Supervised the training, performance, and employee relations of 15+ employees including PTO requests, payroll, HR issues such as disciplinary actions/coaching, and scheduling.- Responsible for conducting, overseeing, and ensuring completion of training of all staff on new technology and software including EHR/EMR systems such as Modernizing Medicine, AllScripts, and Next Patient- Spearheaded the implementation of new technology, software, policies, and processes accommodate COVID-19… Show more - Supervised the training, performance, and employee relations of 15+ employees including PTO requests, payroll, HR issues such as disciplinary actions/coaching, and scheduling.- Responsible for conducting, overseeing, and ensuring completion of training of all staff on new technology and software including EHR/EMR systems such as Modernizing Medicine, AllScripts, and Next Patient- Spearheaded the implementation of new technology, software, policies, and processes accommodate COVID-19 office protocols without sacrificing quality of care.- Led SaaS and technology conversions rebranding after merging with another dermatology physician group- Evaluated and procured new products to accommodate practice growth including telemedicine, online self-scheduling and registration, and online patient communication.- Served as on-site IT support for employee workstations and oversaw system access to patient data in compliance with HIPAA standards. Show less

- Oversaw medical service activities and personnel including insurance verification, scheduling, and patient services/scheduling.- Led transition from AllScripts EHR to Modernizing Medicine EHR ensuring a seamless and effective transition for physicians and patients.- Designed and implemented employee training manuals and office P&PS around employee relations, HR, vendor procurement.- Ensured compliance to healthcare laws, rules and regulations including CMS, payer delegation, and… Show more - Oversaw medical service activities and personnel including insurance verification, scheduling, and patient services/scheduling.- Led transition from AllScripts EHR to Modernizing Medicine EHR ensuring a seamless and effective transition for physicians and patients.- Designed and implemented employee training manuals and office P&PS around employee relations, HR, vendor procurement.- Ensured compliance to healthcare laws, rules and regulations including CMS, payer delegation, and HIPAA.- Responsible for business inventory including checking supplies, scheduling equipment, and maintenance repairs. Show less

- Oversaw implementation of patient portal registration in accordance with MIPS guidelines.- Answered phone calls and troubleshot technical issues with portal access and navigation.- Generated tickets with IT department when necessary.- Trained all newly hired front office positions.- Supported/Filled registration desk, switchboard, and checkout desk for both medical and aesthetic clinic.- Greeted and professionally assisted patients, staff, visitors, and medical providers… Show more - Oversaw implementation of patient portal registration in accordance with MIPS guidelines.- Answered phone calls and troubleshot technical issues with portal access and navigation.- Generated tickets with IT department when necessary.- Trained all newly hired front office positions.- Supported/Filled registration desk, switchboard, and checkout desk for both medical and aesthetic clinic.- Greeted and professionally assisted patients, staff, visitors, and medical providers in person and virtually.- Performed all duties in adherence to HIPAA and regulatory regulation and ensured privacy of all patient data.- Communicated medical results to patients under clinical supervision.- Completed accurate documentation of patient visits, including accurate collection of insurance, demographic, and payment information in accordance with revenue cycle processes ensuring coverage and financial responsibility was communicated to patients.- Scheduled, rescheduled, confirmed, and canceled patient appointments as required. Show less