Brandon Plummer Email & Phone Number

New York, Ny, Us

Pittsburgh, Pennsylvania, Us

Act as the primary point of contact for clients and internal teams, successfully resolving over 95% of implementation and servicing issues on first contactGenerate detailed reports and administer implementation plans, streamlining project execution and improving overall efficiency by 25%Prepare, review, and verify documentation for accuracy, maintaining 100% compliance with standard regulations, critical for ensuring cybersecurity protocols are met

Pittsburgh, Pennsylvania, Us

Acquired and retained high-value clients through targeted marketing, increasing revenue by 20% in the first yearBuilt an internal network with distribution and product partners for seamless client acquisition and serviceDelivered consistent high-quality service, leading meetings to review results and manage project pipelines

Pittsburgh, Pennsylvania, Us

Documented customer interactions and completed service requests accurately, minimizing follow-up actions and ensuring data integrity, crucial for maintaining comprehensive cybersecurity recordsInvestigated and responded to customer issues efficiently, recommending appropriate solutions and reducing recurring problems by 20%Resolved customer inquiries across multiple channels, leading to a 95% satisfaction rate, demonstrating strong problem-solving and communication skills essential for cybersecurity incident management

Pittsburgh, Pennsylvania, Us

Collaborated with ecosystem partners to drive revenue growth and expand customer share of wallets, utilizing cross-functional teamwork and relationship management skillsDelivered comprehensive PNC conversations with clients, identifying suitable solutions and mitigating risks, demonstrating attention to detail and problem-solving abilities critical for cybersecurity project managementManaged branch operations with heightened scrutiny to identify and avoid potential losses, ensuring adherence to policies and procedures, reflecting strong risk management skills applicable to cybersecurity initiatives

Northbrook, Il, Us

Documented and analyzed data to support decision-making and risk assessmentEffectively communicated complex information to stakeholders, ensuring clarity and understanding of cybersecurity policies and incident responsesUtilized data and analytics to identify trends and solve problems, contributing to team objectives and improving cybersecurity measures

Estero, Fl, Us

Supported achievement of location sales and margin goals by leveraging analytical skills to assess performance metrics and implement improvementsEnsured a positive customer service experience by effectively addressing and resolving client concerns, which parallels the importance of clear communication in managing cybersecurity incidents and user concernsUtilized business-to-business sales tactics to identify opportunities and drive growth, reflecting the analytical and strategic thinking needed for identifying vulnerabilities and developing cybersecurity solutions

West Long Branch, Nj, Us

Completed all required logs at the front deskKnew campus resources and referred students to appropriate University personnel as needed

Cologne, Nrw, De

Achieved or exceeded established goals, including performance metrics such as productivity and conversion ratesDeveloped and maintained professional relationships through effective communication and customer service, including answering inquiries in a friendly and professional mannerFollowed all security policies and procedures, including proactive measures to recognize and address potential security issues

Whitehouse Station, Nj, Us

Interacted with the community Distributed flyers at local events and parks to potential customersGrass root marketing

West Long Branch, Nj, Us

Coordinated with housekeeping to ensure thorough post-event cleanupProvided effective seating and ushering services to ensure smooth event operationsOversaw venue set-up and breakdown, ensuring all equipment and systems were properly configured

Updated site calendar with eventsTook a weekly photo or video clip that is Jersey Shore-related to be used on either ShoreTV’s social media posts or website storiesGrew ShoreTV’s social media following and increasing visitors/web traffic to www.shoretvnj.com

Cologne, Nrw, De

Achieved or exceeded established goals, including performance metrics such as productivity and conversion ratesDeveloped and maintained professional relationships through effective communication and customer service, including answering inquiries in a friendly and professional mannerFollowed all security policies and procedures, including proactive measures to recognize and address potential security issues

West Long Branch, Nj, Us

Assisted with large-scale mailings, ensuring accurate and timely deliveryTook initiative and organized office files, streamlining information retrievalAssisted with filing, ensuring proper documentation and record-keeping

Cybersecurity Professional Bootcamp Certificate

Bachelor Of Science - Bs, Business Administration With A Concentration In Management And Decision Sciences