Brandon Jackson Email & Phone Number

• Oversee IT infrastructure operations, software development, and information security programs of the company
• Draft, articulate, and implement funding proposals to support 30% growth in organizational headcount
• Architect technical solutions to execute key strategic and regulatory objectives

Remote

• Managed a team of four that grew to eight members
• Established procurement and asset management tracking process for IT assets
• Established a body of information security policies derived from NIST SP 800-53 covering: risk management, incident response, workforce screening and security, acceptable use, standards for computing infrastructure.
• Created and managed staffing and IT asset budget
• Established continuous integration/continuous deployment pipelines for serverless APIs and single page web applications utilizing Azure DevOps Pipelines and Amazon Web Services (AWS) CloudFormation Template (CFT)
• Established unit and integrations testing for database interactions for the development team to execute, eliminating errors in create/read/update/delete API operations

• Translated requirements for user warehouse workflows and analytical operations into technical specifications, identifying initial SQL and other data sources, describing the alteration of data, and describing the output.
• Provided data design requirements for a real-time warehouse management system (WMS) built to support lot and serialized tracking compliant with the Drug Supply Chain Security Act (DSCSA)
• Created user interface wireframes and user testing scenarios and ensured software met drafted acceptance criteria
• Established user feedback loops throughout the requirements solicitation process, design, and development
• Diagnosed and repaired faulty data extract, transform, and load (ETL) undocumented procedures responsible for data warehousing and reporting
• Produced documentation detailing business-critical SQL Server Reporting Services (SSRS) reports and subscriptions detailing purpose, parameters and their meaning, and impacted clients

Illinois, United States

• Managed and execute the stabilization and migration of a customized Unix monolith/mainframe information system to a stable data center
• Conducted user interviews to map and establish a comprehensive understanding of the information system entanglement with operational requirements
• Performed analysis of existing prescription drug warehouse management system (WMS) and enterprise resource management system (ERP) and drafted software development use cases to address gaps and system.
• Reverse engineer undocumented business logic modules written in C for drug pricing, catalog management, sales reporting, and drug manufacturing and FDA SPL filing, among others to document lost institutional knowledge
• Diagnosed and resolved IT infrastructure failure incidents with root causes ranging from layer 2 broadcast storms, Linux domain name service caching failures, failed Linux kernel upgrades that made critical systems.
• Simplified IT footprint by consolidating or retiring 60% of infrastructure for deployed systems

Greater St. Louis Area

Primarily opening and performing maintenance on accounts, this role served consumers, small and large businesses, and corporations. Daily, I prioritized a wide range of consumer and business demands by importance and severity, resolving customer issues with a comprehensive understanding of our offerings and information systems. Strictly adhering to.

Greater St. Louis Area

• Processed daily bank transactions for customers with a high degree of accuracy
• Accurately maintained custodianship over a cash drawer, never suffering an offage
• Served as a bank-wide on-the-job trainer for new teller employees, providing feedback on trainee performance to retail operations management
• Assisted management in providing support to new branch staff on a variety of topics, including transaction processing, navigating computer systems, and resolving customer problems
• Frequently assisted in maintaining a working supply of vault currency in the absence of a vault teller
• Consistently participated in ATM balancing and armored car currency verification

Greater Memphis Area

• Prepared and taught lessons for week-long classes of about eight students on various computer science topics, including coding fundamentals in LUA, Python, and C++
• Oversaw and participated in the logistics of location set-up, tear down, and inventory assessment
• Facilitated meetings with director to address and resolve staff concerns
• Led child check-out sessions at the end of day camp in the absence of the camp director

Greater St. Louis Area

• Troubleshot by email and phone all technology-related issues for a university population of several worldwide locations
• Collaborated with Service Management and Project Management offices to refine enterprise documentation, facilitate project execution, and create new account management procedures
• Provisioned and reactivated user account access in compliance with strict identity verification standards
• Provided support for Windows, macOS environments and various proprietary and third-party online systems
• Trained new hire on-the-job on standard operating procedures and best customer service & security practices
• Communicated with users via email and phone, maintaining detailed records of all professional correspondence

Bachelor Of Science - Bs, Computer Science: Cybersecurity | Business Administration (Dual Major)

Activities and Societies: Co-President, Sigma Iota Rho's Eta Alpha Chapter | Volunteer, Centre Francophone de St. LouisDual Major.

Certificate, French Translation

• Language Pair: FR>EN • 12 credit-hour program featuring instruction by practicing translators in finance and commercial, technical, and.