Brandon Jackson Email & Phone Number

• Oversee IT infrastructure operations, software development, and information security programs of the company• Draft, articulate, and implement funding proposals to support 30% growth in organizational headcount • Architect technical solutions to execute key strategic and regulatory objectives

Remote

• Managed a team of four that grew to eight members• Established procurement and asset management tracking process for IT assets • Established a body of information security policies derived from NIST SP 800-53 covering: risk management, incident response, workforce screening and security, acceptable use, standards for computing infrastructure, asset management, and others.• Created and managed staffing and IT asset budget• Established continuous integration/continuous deployment pipelines for serverless APIs and single page web applications utilizing Azure DevOps Pipelines and Amazon Web Services (AWS) CloudFormation Template (CFT)• Established unit and integrations testing for database interactions for the development team to execute, eliminating errors in create/read/update/delete API operations

• Translated requirements for user warehouse workflows and analytical operations into technical specifications, identifying initial SQL and other data sources , describing the alteration of data, and describing the output to be stored• Provided data design requirements for a real-time warehouse management system (WMS) built to support lot and serialized tracking compliant with the Drug Supply Chain Security Act (DSCSA)• Created user interface wireframes and user testing scenarios and ensured software met drafted acceptance criteria • Established user feedback loops throughout the requirements solicitation process, design, and development• Diagnosed and repaired faulty data extract, transform, and load (ETL) undocumented procedures responsible for data warehousing and reporting• Produced documentation detailing business-critical SQL Server Reporting Services (SSRS) reports and subscriptions detailing purpose, parameters and their meaning, and impacted clients• Establish documentation cataloging all legacy data stores dating back to 2000, their purpose, and subscribed services• Evaluated complex regulatory requirements established under FDA’s Title 21, including the Drug Supply Chain Security Act (DSCSA), current goods manufacturing practices (cGMP), Part 11 – Electronic Records; Electronic Signatures to deliver comprehensive requirements• Gathered requirements for prescription drug claim repricing systems, which upon delivery was used to win sales exceeding $5 million in annual recurring revenue. This involved: ◦ Reverse engineering of drug pricing algorithm written in C used to deliver customer specific and agnostic pricing based on over 13 factors in over 30 code files ◦ Establishing mapping requirements for data ETL pipelines required to stage data used to create pricing ◦ De-identifying protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA)

Illinois, United States

• Managed and execute the stabilization and migration of a customized Unix monolith/mainframe information system to a stable data center• Conducted user interviews to map and establish a comprehensive understanding of the information system entanglement with operational requirements• Performed analysis of existing prescription drug warehouse management system (WMS) and enterprise resource management system (ERP) and drafted software development use cases to address gaps and system workarounds/bottlenecks that prevented the organization from scaling up warehouse operations• Reverse engineer undocumented business logic modules written in C for drug pricing, catalog management, sales reporting, and drug manufacturing and FDA SPL filing, among others to document lost institutional knowledge• Diagnosed and resolved IT infrastructure failure incidents with root causes ranging from layer 2 broadcast storms, Linux domain name service caching failures, failed Linux kernel upgrades that made critical systems unbootable• Simplified IT footprint by consolidating or retiring 60% of infrastructure for deployed systems• Establish thorough network and server documentation across four data centers, including a server asset list detailing purpose of the asset and address identifiers and a network firewall and switch asset list and network topology

Greater St. Louis Area

Primarily opening and performing maintenance on accounts, this role served consumers, small and large businesses, and corporations. Daily, I prioritized a wide range of consumer and business demands by importance and severity, resolving customer issues with a comprehensive understanding of our offerings and information systems. Strictly adhering to BSA-AML, dual control, security, and federal/bank compliance policy, I was a consistent top-performer in operations for my entire tenure. Filling in as a teller as needed, I also served as vault custodian and a bank-wide on-the-job trainer for new hires.

Greater St. Louis Area

• Processed daily bank transactions for customers with a high degree of accuracy• Accurately maintained custodianship over a cash drawer, never suffering an offage• Served as a bank-wide on-the-job trainer for new teller employees, providing feedback on trainee performance to retail operations management• Assisted management in providing support to new branch staff on a variety of topics, including transaction processing, navigating computer systems, and resolving customer problems• Frequently assisted in maintaining a working supply of vault currency in the absence of a vault teller• Consistently participated in ATM balancing and armored car currency verification• Strictly adhered to BSA-AML, dual control, security, and other bank policy• Participated in team sales goals with outbound calling and new household referrals• Volunteered in elementary schools to teach children about finance in accordance with CRA

Greater Memphis Area

• Prepared and taught lessons for week-long classes of about eight students on various computer science topics, including coding fundamentals in LUA, Python, and C++• Oversaw and participated in the logistics of location set-up, tear down, and inventory assessment• Facilitated meetings with director to address and resolve staff concerns• Led child check-out sessions at the end of day camp in the absence of the camp director

Greater St. Louis Area

• Troubleshot by email and phone all technology-related issues for a university population of several worldwide locations• Collaborated with Service Management and Project Management offices to refine enterprise documentation, facilitate project execution, and create new account management procedures• Provisioned and reactivated user account access in compliance with strict identity verification standards• Provided support for Windows, macOS environments and various proprietary and third-party online systems• Trained new hire on-the-job on standard operating procedures and best customer service & security practices• Communicated with users via email and phone, maintaining detailed records of all professional correspondence• Developed a comprehensive understanding of how complex information systems evolve and interact• Maintained highly technical knowledge while retaining the superior customer service skills necessary to communicate this information• Fostered a knowledge-base alongside other representatives of all university information systems• Fulfilled supervisory role in absence of management: authorized account creation, managed breaks, provided support for call staff’s questions, escalated emergency incidents, and ensured representative safety

Bachelor Of Science - Bs, Computer Science: Cybersecurity | Business Administration (Dual Major)

Activities and Societies: Co-President, Sigma Iota Rho's Eta Alpha Chapter | Volunteer, Centre Francophone de St. LouisDual Major.

Certificate, French Translation

• Language Pair: FR>EN • 12 credit-hour program featuring instruction by practicing translators in finance and commercial, technical.