I am a seasoned professional driven by challenges and accomplishments, whether it is meeting tight project deadlines, aggressive service delivery requirements, or delivering a business strategy.Throughout my career I have had a variety of roles and responsibilities that have propelled my personal and professional growth. This unique career mapping has allowed me to pioneer business & project charters, develop/mature business process/procedures, liaison supplier support, and deliver ITIL framework to both client and employer organizations. As reference to my engagement, my coworkers or professional acquaintances will concur; I am both passionate and excited to talk about services, business strategies, ITIL framework, and business designed outcomes. On a personal level I am a learner that is focused on challenging not only my own growth but others around me.Specialties: ITIL V2011 Service Strategy, Design, Transition, Operations, CSI, Program Management, Product Management, Global Service Desk subject matter expert, Non Profit Consultation and Execution, Project management, SharePoint/GSuite collaboration, Knowledge Management, Continual Service Improvement, Asset Management, Negotiation, Service Delivery Solutions, P&L Management, Service/Project Charter
Listed skills include Itil, Service Delivery, Management, Project Management, and 35 others.