Brandon Ridge's Location
Dallas-Fort Worth Metroplex, United States
Brandon Ridge's Contact Details
Brandon Ridge work email
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Brandon Ridge personal email
n/a
About Brandon Ridge
I specialize in conversational AI automation for enterprises, specifically focusing on project management and product configuration. I have led teams of business analysts to deliver contact center automation solutions for 2 of the biggest telecom companies. I am United States Army Veteran with experience in leading small teams in combat environments.
Brandon Ridge's Current Company Details
Brandon Ridge Work Experience Details
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Project ManagerUniphoreTexas, United States
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Solutions ConsultantUniphore Feb 2023 - PresentAnna, Texas, United States
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Lead Business AnalystUniphore Jul 2021 - Feb 2023Plano, Texas, United StatesAs a Lead Business Analyst, I work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations. I configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs. Utilize Uniphore tools to create tasks, activities and milestones for new and ongoing initiatives. Create and manage status plans. Collaborate with internal and external stakeholders to interview, research, analyze and derive business functional and technical requirements
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Business AnalystUniphore Nov 2020 - Feb 2023Plano, Texas, United StatesUniphore’s speech analytics solution helps automate the process of extracting insights from speech data and applying it for a host of business goals like contact center quality, improving sales, market analysis and more.As a Business Analyst, I work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations. I configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs. Utilize Uniphore tools to create tasks, activities and milestones for new and ongoing initiatives. Create and manage status plans. Collaborate with internal and external stakeholders to interview, research, analyze and derive business functional and technical requirements
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Voice Transcription And Intent InternUniphore May 2020 - Nov 2020Dallas-Fort Worth MetroplexUniphore’s speech analytics solution helps automate the process of extracting insights from speech data and applying it for a host of business goals like contact center quality, improving sales, market analysis and more.As a Voice Transcription and Intent Intern, my responsibilities include: Listening to recorded calls across multiple organizations and call types to identify and document common trendsTranscribing full length calls ranging in length from 2 minutes to 20+ minutes into a provided formatWorking closely with senior voice engineers, business analysts and peers to produce exceptional quality of work.
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InternAerotek Jan 2020 - Apr 2020Addison, TexasExperience:As an Intern for Aerotek, the largest privately-held recruiting firm in the United States. I specialize in technical staffing, consulting, and networking through Aerotek Architecture & Engineering. I recruit technical professionals in the architecture and engineering industries with the focus on:- Architecture & Interior Design- Mechanical, Electrical & Plumbing (MEP) Design & Engineering- Structural Engineering- Civil and Environmental EngineeringAerotek is a firm that will provide staffing services, consulting expertise, and networking in numerous industries. Please feel free to contact with any inquiries or questions.Specialties:- Job Captains- Project Managers- Project Architects/Licensed Architects- Principals/Partners- Mechanical Designers/Engineers- Electrical Designers/Engineers- Plumbing Designers/Engineers- Structural Engineers -
SupervisorMonkeysports, Inc. Apr 2019 - Jan 2020Allen, TexasManage daily operation and employee shifts in the retail setting. Responsible for merchandising products, and assisting customers to provide excellent customer service on behalf of the company. -
Sales AssociateMonkeysports, Inc. Nov 2017 - Apr 2019Allen, TxProvided tailored and personalized service to assist customers in finding and understanding products that fit their needs and budget.
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Sales AssociateGames Workshop Ltd May 2017 - Jun 2018Frisco, Tx• Engaged customers to discover buying preferences and direct them to products that fit their needs.• Arranged merchandise to be aesthetically pleasing and direct customers to high priority items.• Escorted customers to products, answered questions about uses, made sure all questions were answered, and no additional help was needed.• Processed payments and returns using cash, and credit cards. -
Operations TechnicianDallas Stars Feb 2017 - Nov 2017Mckinney, Tx• Responsible for general maintenance and upkeep of the facility to guarantee the safety and enjoyment of the general public.• Conducted daily maintenance of the ice sheets and the equipment associated with keeping ice sheets at an optimum temperature.• Prioritized tasks to ensure maximum time efficiency. -
Logistics Team MemberTarget Oct 2016 - Dec 2016Mckinney, Tx• Arranged merchandise in optimal order and place on the sales floor to maximize sales and visual appeal.• Maintained a friendly atmosphere to promote excellent customer service and enhance the customer’s shopping experience.• Regularly volunteered to come in early and stay late to ensure all stock was placed on the sales floor. -
Unit LiaisonUnited States Army Mar 2016 - Oct 2016Fort Bliss, Tx• Served as part of a team who would assist new employees in their transition to Fort Bliss.• Collaborated with upper management to streamline the transition process for new employees cutting the average transition time from two weeks to eight days.• Cleared backlogs of employees stuck in the transition process. -
Office ManagerUnited States Army Sep 2014 - Mar 2016Fort Bliss, Tx• Improved the Company administrative systems for processing changes in pay and grade resulting in back logs being cleared and new requests being processed on time.• Handled all tasks quickly and efficiently often with little assistance, allowed upper management to operate much more smoothly.• Overhauled the Company’s digital management system resulting in the Company’s system being adopted across the entire organization.• Created record filing system for the Company resulting in zero losses of records for all 130 employees.• Achieved highest possible rating on organizations quality assurance inspection of record keeping.
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Infantry Team LeaderUnited States Army Mar 2014 - Sep 2014• Motivated five team members to improve their physical fitness test scores resulting in an 80% pass rate• Coached two team members to improve marksmanship scores resulting in the team having the highest overall score in the Company.• Taught team members to function in the absence of leadership resulting in tasks being accomplished regardless of supervision.• Instructed 800-1,000 future officers in basic military tactics which resulted in a 100% pass rate.
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Logistics ManagerUnited States Army Nov 2012 - Mar 2014Fort Bliss, Tx• Successfully accounted for and shipped over $15,000,000 of weapons and equipment from Fort Bliss to Afghanistan and back with no loss or damage to equipment.• Created a tracking system for all weapons and equipment for Headquarters Company allowing Company management to be constantly up to date on the status of weapons and equipment.• Achieved highest possible rating on Division quality assurance inspection of weapons security.
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DriverUnited States Army Aug 2010 - Nov 2012Fort Bliss, Tx• Commended for having the best maintained vehicle in the Company.• Mentored fellow Drivers on how to best maintain their vehicles resulting in increased efficiency in the section.
Brandon Ridge Skills
Microsoft Office
Relational Databases
Virtual Work
Communication
Sqlite
Home Offices
Team Management
Time Management
Easily Adaptable
Team Leadership
Virtual Teams
Customer Service
Cultural Awareness
Organization Skills
Virtual Collaboration
Sql
Brandon Ridge Education Details
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Communication And Media Studies
Frequently Asked Questions about Brandon Ridge
What company does Brandon Ridge work for?
Brandon Ridge works for Uniphore
What is Brandon Ridge's role at the current company?
Brandon Ridge's current role is Project Manager.
What is Brandon Ridge's email address?
Brandon Ridge's email address is ri****@****rts.com
What schools did Brandon Ridge attend?
Brandon Ridge attended University Of North Texas.
What skills is Brandon Ridge known for?
Brandon Ridge has skills like Microsoft Office, Relational Databases, Virtual Work, Communication, Sqlite, Home Offices, Team Management, Time Management, Easily Adaptable, Team Leadership, Virtual Teams, Customer Service.
Who are Brandon Ridge's colleagues?
Brandon Ridge's colleagues are Nagurbaba Motaparthi, Anumeha Singh, Muthukumar Murugan, Jagan T, Siddharth Gupta, Pritesh Patel, Kanmani Karthikeyan.
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Brandon Ridge
Director Of Marketing. Storyteller And Creative With 20 Years Experience. Executive With The Walt Disney Company.Clovis, Ca214news.com, brandonridge.tv2 +155925XXXXX
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