Brandon Ridge Email & Phone Number

Texas, United States

Anna, Texas, United States

Plano, Texas, United States

As a Lead Business Analyst, I work with client and internal resources to identify, model and calculate key performance indicators to input into our product configurations. I configure the Uniphore product suite by analyzing key words, phrases and emotions associated with the KPIs. Utilize Uniphore tools to create tasks, activities and milestones for new.

Plano, Texas, United States

Uniphore’s speech analytics solution helps automate the process of extracting insights from speech data and applying it for a host of business goals like contact center quality, improving sales, market analysis and more.As a Business Analyst, I work with client and internal resources to identify, model and calculate key performance indicators to input into.

Dallas-Fort Worth Metroplex

Uniphore’s speech analytics solution helps automate the process of extracting insights from speech data and applying it for a host of business goals like contact center quality, improving sales, market analysis and more.As a Voice Transcription and Intent Intern, my responsibilities include: Listening to recorded calls across multiple organizations and.

Addison, Texas

Experience:As an Intern for Aerotek, the largest privately-held recruiting firm in the United States. I specialize in technical staffing, consulting, and networking through Aerotek Architecture & Engineering. I recruit technical professionals in the architecture and engineering industries with the focus on:- Architecture & Interior Design- Mechanical.

Allen, Texas

Manage daily operation and employee shifts in the retail setting. Responsible for merchandising products, and assisting customers to provide excellent customer service on behalf of the company.

Allen, TX

Provided tailored and personalized service to assist customers in finding and understanding products that fit their needs and budget.

Frisco, TX

• Engaged customers to discover buying preferences and direct them to products that fit their needs.
• Arranged merchandise to be aesthetically pleasing and direct customers to high priority items.
• Escorted customers to products, answered questions about uses, made sure all questions were answered, and no additional help was needed.
• Processed payments and returns using cash, and credit cards.

Mckinney, TX

• Responsible for general maintenance and upkeep of the facility to guarantee the safety and enjoyment of the general public.
• Conducted daily maintenance of the ice sheets and the equipment associated with keeping ice sheets at an optimum temperature.
• Prioritized tasks to ensure maximum time efficiency.

Mckinney, TX

• Arranged merchandise in optimal order and place on the sales floor to maximize sales and visual appeal.
• Maintained a friendly atmosphere to promote excellent customer service and enhance the customer’s shopping experience.
• Regularly volunteered to come in early and stay late to ensure all stock was placed on the sales floor.

Fort Bliss, TX

• Served as part of a team who would assist new employees in their transition to Fort Bliss.
• Collaborated with upper management to streamline the transition process for new employees cutting the average transition time from two weeks to eight days.
• Cleared backlogs of employees stuck in the transition process.

Fort Bliss, TX

• Improved the Company administrative systems for processing changes in pay and grade resulting in back logs being cleared and new requests being processed on time.
• Handled all tasks quickly and efficiently often with little assistance, allowed upper management to operate much more smoothly.
• Overhauled the Company’s digital management system resulting in the Company’s system being adopted across the entire organization.
• Created record filing system for the Company resulting in zero losses of records for all 130 employees.
• Achieved highest possible rating on organizations quality assurance inspection of record keeping.

• Motivated five team members to improve their physical fitness test scores resulting in an 80% pass rate
• Coached two team members to improve marksmanship scores resulting in the team having the highest overall score in the Company.
• Taught team members to function in the absence of leadership resulting in tasks being accomplished regardless of supervision.
• Instructed 800-1,000 future officers in basic military tactics which resulted in a 100% pass rate.

Fort Bliss, TX

• Successfully accounted for and shipped over $15,000,000 of weapons and equipment from Fort Bliss to Afghanistan and back with no loss or damage to equipment.
• Created a tracking system for all weapons and equipment for Headquarters Company allowing Company management to be constantly up to date on the status of weapons and equipment.
• Achieved highest possible rating on Division quality assurance inspection of weapons security.

Fort Bliss, TX

• Commended for having the best maintained vehicle in the Company.
• Mentored fellow Drivers on how to best maintain their vehicles resulting in increased efficiency in the section.