Saroj Uppala Email & Phone Number

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

Bengaluru Area, India

A keen planner, strategist & implementer with expertise in establishing & managing the offsite delivery, including day to day operations, dealing with clients with key focus on bottom line profitability by ensuring optimal utilization of resources.Adept in managing wide spectrum of tasks such as People management, Performance Management, Delivery operations, Mortgage servicing, Risk Management, Audit & Compliance, Documentation, Customer Handling, Reporting and Team ProductivityEfficient in carrying out customer-centric banking operations & ensuring client satisfaction by achieving delivery budget / cost targets & service quality norms of SLAs, SLOs & SLIs

Bengaluru Area, India

Spearheading the entire branch operations, client servicing within TAT, handling escalations and team management Ensure branch, staff and operations are 100% compliant to Audit procedures Responsible for timely reporting to Regional Risk Managers, Audit & Compliance Team, Corporate Office and RBI Providing product knowledge & training to staff on service, documentation, and customer handling Adhere to the passing and signing powers assigned to users based on grade and authority Efficiently using FINACLE, FINONE, I-View in resolving customer queries and enhancing customer delight Coordinating with Wealth Managers in monitoring MIS-Selling and Compliance to the laid down procedures Aligning strategies and focus on implementing the company’s initiative of ‘Customer first’ - Khayaal Aapka Liaison with branches/departments to resolve requisition issues with TAT and ensure superior customer service Monitoring and reporting suspicious customer transactions according to Company’s anti-money laundering (AML) policies and audit requirements Monitoring KRA’s – Branch visual Appeal, Documentation, Audit & compliance, Reporting, Team productivity

Master Of Business Administration (Mba), Marketing, First Class

Bachelor Of Commerce (B.Com.), Accounting, First Class