· Brought in as lead front-office analyst, driving efforts for enterprise-wide system redesign and reimplementation project· Support worldwide Sales and Marketing organizations· Responsible for channel partner program application landscape· Functioned as solution architect on implementation of Microsoft Dynamics CRM· Retrofitted custom pricing management application to new backend· Led and mentored team of junior CRM developers· Designed, implemented, and maintained custom Territory Management application saving approx. $290k yearly in cloud processing fees· Key advisor to various interdepartmental leadership teams

· Supported Sales and Service applications primarily built on Salesforce platform· Designed, implemented, and supported Field Service 360 for ~250 Field Service users worldwide · Designed and helped build order integration to allow Field Service team to directly order replacement parts within CRM, streamlining a manual email-based process· Managed rollout of Box.com cloud storage· Built a robust suite of managerial QlikView dashboards· Responsible for Flexera product licensing application and integrations

· Provided L2/L3 desktop support for executives and support tickets escalated by L1 helpdesk· Enterprise datacenter support of servers and network equipment· IT Moderator & A/V support for all CEO companywide meetings· Supported corporate HQ and datacenter move to new location

· Contract for Windows 7 deployment project. Part of a small team responsible for upgrading and deploying approximately 1200 PCs to all employees at corporate HQ· Wrote technical documentation be used companywide for other site deployments· Built, configured, and deployed Windows 7 desktops for all users· Provided training and hypercare support to ensure a smooth transition for customers

· Acting #2 to company President, wore many different hats· Responsible for all IT functions· Implemented many cost-saving process enhancement projects· New customer sales and existing account management· Performed various accounting functions · Helped run all day to day operations including dispatching, overseeing 3 gas stations, quoting customers, paying bills, etc.· Integral in negotiating sale of companyNotable Projects· Implemented SSCS accounting and inventory management application for 3 stores· Replaced legacy proprietary fuel ERP software with a modern Windows based solution, saving close to $90k overhead annually· Implemented dispatch management system with GPS and automated tank monitoring at customer sites to optimize routing and be able to proactively determine customer needs· Automated fuel tank monitoring system to allow remote monitoring of fuel levels at customer sites· Built and maintained company website