Small and medium business advertising sales for the greater Midwest region. High-volume local sales role with a focus on long-term client retention:• Adhere to company-wide sales practices, including 80+ direct client outreaches per day, CRM upkeep, and daily communication with sales management.• Maintain an ever-changing, and diverse, portfolio of 120+ businesses by building personal sales pipeline and effective territory management. • Specialize in client onboarding and product education, with a focus on engagement and best practices. • Escalate customer concerns or issues to appropriate channels for resolution when necessary.

Customer service specialist and events representative for independent brewery. More than 4 years of experience in the areas of:• External events ambassador with a focus on consumer engagement and product education.• Maintenance and growth broad consumer base locally and across the greater Chicagoland area.• Sales and inventory management, communicating stock and production needs through appropriate channels based on consumer trends and demand.• Brewery operations support providing light maintenance and cellar assistance, as needed.

Independent small business offering music education and freelance performing. More than 11 years of experience with the following achievements:• Grew business from 3 weekly private teaching clients to a full capacity schedule of 44, with commensurate increase in yearly revenue.• Consistently generated new business through advertising and word-of-mouth, maximizing client retention, necessitating an ongoing waitlist for services.• Expanded services since 2011 by creating unique programming across multiple school districts, meeting the demands of several clients simultaneously.• Directing contributions recognized by the Grammy Foundation with their highest education grant award.• Built a performance career including national and international engagements.• Managed all operational responsibilities of small business ownership including: scheduling, communication, marketing, customer relationship development, finance and budgeting, event planning, program design and implementation.

Director: Percussion Ensemble, Steel Band, Drumline, Private Lessons

Private Lesson Instructor

Director: Studio Class, Percussion Ensemble, Drumline, Musical Theater Orchestra, Private Lessons

Jazz and Percussion Ensemble coaching, Private Lessons