Brandon Smith Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Utah, Us

Manage enterprise level applications including office 365, exchange online, and various cloud applicationsEnterprise user identity management including on boarding, off boarding and automation of processes related to management of accessAssist in troubleshooting of various issues reported by help desk teamsHelp to ensure enterprise security standards are maintained and regulatory requirements are metParticipate in routine IT audits by providing evidence of documented processes being followedWrite scripts to automate various processesCreate and maintain reports for management and technical teams

Salt Lake City, Utah, Us

Salt Lake City, Utah, Us

Administration of applications supporting our employee Identity Management, Active Directory / Linux LDAP (Red Hat 389 DS), OKTA SSO, CMDB database, EMC Archer eGRC, Group Policy, and various enterprise applications and systems administration duties. Implemented and maintaining IT Governance application (Archer eGRC) for regulatory incident management, risk analysis, and training Implemented processes for identity management and automated user access provisioning / de-provisioning and ongoing role based access control through customizable application from Hitachi Systems Write SQL views and stored procedures to integrate data between various systems for process improvement / automation Write reports using SSRS Serve as a resource for Help Desk group for process automation, application deployment, endpoint support and updates, OS deployment, and advanced troubleshooting Implemented OKTA for SSO, MFA, and custom app and API authorization Write various API scripts using PowerShell, Python, and other technologies for application integrations Be a resource for Help Desk group for process automation, application deployment, LANDesk support and updates, OS deployment, and advanced troubleshooting

Salt Lake City, Utah, Us

Administration of LANDesk Management suite (client and server side) used for endpoint security, automated operating system deployment and software deployment, and computer policy enforcement. Along with user administration, updates, and ongoing internal supportDeveloped and implemented automated processes for endpoint, software license, and datacenter asset lifecycle management through customizable Wendia POB application Implementation and maintenance automated software deployment including 3rd party application testing and patchingImplementation and maintenance of automated Operating System deployment processesWrote VB and Powershell scripts to automate and improve various desktop administration tasks within LANDesk and group policyResearched ways to improve our environment with regard to security, efficiency, and productivityPerformed daily desktop administration tasks including: - Active directory user and computer administration - Network troubleshooting and end user configuration and setup - Desktop hardware, software, and operating system troubleshooting - Software rollout and client patch update planningDuring this position, I was able to automate many processes, leading to reduced personnel and organizational costs and improving production and maximizing efficiency.

Us

Knoxville, Tennessee, Us

I helped to implement and maintain a software QA process for our business division of Flying J Inc. I monitored the software development process and worked closely with several software developers to make sure the functionality and performance of software applications will match the design specs and requirements of business unit leaders. During this position, I exercised Risk Based Testing methods and implemented testing procedures for the following software applications in which I have gained experience:- IIS web server configuration and web services / applications- C# client and web applications- C++ client applications- VB client applications- PHP web applications- Apache web servers using subversion for release management I managed the testing department for our division by organizing comprehensive test plans, writing automation and/or manual scripts and test procedures as needed.

Knoxville, Tennessee, Us

I setup new accounts for new customers into Flying J Communications imaging system to improve and automate their driver log tracking and billing processes. - Provided end to end support for our electronic document and imaging web application and scanning hardware and kiosks found in the Flying J plaza locations- Contributed to new ways for our department to increase revenue by optimizing our scanning hardware and processes. Contributed to testing and integration for centralized document image cleanup using Kofax imaging technologies including Ascent Capture and VRS- Tested new applications that are released for end users (Truck drivers and their carriers) and provided a bridge of communication between the end users and software developers - Setup VPN connections between our corporate office and Cisco VPN routers used in our customer offices and would provide connectivity and hardware support

Knoxville, Tennessee, Us

I performed remote troubleshooting and support for various kiosk computer and wifi systems / hardware for the travel plazas throughout the United States. Duties included: - Monitoring of ping (up/down status) reports for windows based kiosk computer systems, Linux based truck driver advertising systems- Hardware, software, and configuration setup and troubleshooting of the above systems with regard to networking, internal software functionality, and operating systems including Windows XP, and Linux- Printer and associated kiosk hardware support- Occasional travel to the Flying J sites for new setup or physical troubleshooting assistanceI helped improve the user experience with these kiosks by testing and optimizing compatibility with a new thermal printing system, while also saving money on printing costs over the laser jet printers used previously.

Richfield, Minnesota, Us

I provided tech support of home and small business computer systems, some of my tasks included:- Virus removal and system performance optimization- Memory, hard drive, video card, and various hardware upgrades and recommendations based on customer needs- Hardware troubleshooting- Providing various recommendations for home networking, virus security, and optimal computer performance- Matching various technologies to customers based on needs assessed- Other various retail business tasks as needed

Bachelors Of Science, Management Information Systems And Services

Associate Of Science (As), General Studies

Education record