Brandon Serrano Email & Phone Number

Arizona, United States

Tivity Health is a healthcare company specializing in fitness, nutrition, and social engagement programs primarily for older adults and individuals with chronic health conditions.

Arizona, United States

• Supervise dock, receive and stow associates to ensure productivity is being reached at the highest level.
• Read Kiva metrics to coach associates on rate expectations and work closely with the Area Manager to ensure daily numbers are met or exceeded.
• Monitor all associates closely to ensure that all safety procedures are being applied and enforce Kiva etiquette to ensure all associates are properly stowing items in correct bin locations.
• Address all barriers in a timely fashion and retrain associates who are performing below expected rate to boost performance and confidence.
• Provide feedback to associates to both negative and positive in a respectful manner and perform quarterly audits to track associates' performance.

California, United States

• Provided timely, accurate, and professional service to all Amazon customers via various support channels such as phone, chat, and email.
• Resolved a wide range of inquiries including order status, payment processing, return policies, account management, and prime membership services, ensuring a positive customer experience.
• Utilized an extensive knowledge base and followed problem-solving protocols to handle customer complaints and issues, escalating cases as necessary.
• Worked effectively in a remote team environment to meet and exceed service level agreements and productivity targets.
• Engaged in continuous learning and adaptation to rapidly evolving tools and technologies to provide current and comprehensive support.
• Maintained detailed records of customer interactions, transactions, comments, and complaints, contributing to the improvement of Amazon’s customer service policies and procedures.

Education record

Psycohlogy

As a psychology graduate with a specialization in sports psychology, I use my expertise to enhance athletic performance. I work with.