Brandon Serrano Email & Phone Number

Arizona, United States

Tivity Health is a healthcare company specializing in fitness, nutrition, and social engagement programs primarily for older adults and individuals with chronic health conditions.

Arizona, United States

• Supervise dock, receive and stow associates to ensure productivity is being reached at the highest level.• Read Kiva metrics to coach associates on rate expectations and work closely with the Area Manager to ensure daily numbers are met or exceeded.• Monitor all associates closely to ensure that all safety procedures are being applied and enforce Kiva etiquette to ensure all associates are properly stowing items in correct bin locations.• Address all barriers in a timely fashion and retrain associates who are performing below expected rate to boost performance and confidence.• Provide feedback to associates to both negative and positive in a respectful manner and perform quarterly audits to track associates' performance.

California, United States

• Provided timely, accurate, and professional service to all Amazon customers via various support channels such as phone, chat, and email.• Resolved a wide range of inquiries including order status, payment processing, return policies, account management, and prime membership services, ensuring a positive customer experience.• Utilized an extensive knowledge base and followed problem-solving protocols to handle customer complaints and issues, escalating cases as necessary.• Worked effectively in a remote team environment to meet and exceed service level agreements and productivity targets.• Engaged in continuous learning and adaptation to rapidly evolving tools and technologies to provide current and comprehensive support.• Maintained detailed records of customer interactions, transactions, comments, and complaints, contributing to the improvement of Amazon’s customer service policies and procedures.

Education record

Psycohlogy

As a psychology graduate with a specialization in sports psychology, I use my expertise to enhance athletic performance. I work.