Brandon Serrano Email & Phone Number

Sales Growth: Increased sales by 15% monthly, crushing previous year sales and meeting sales goals for busy seasons like back to school and holidays. Implemented promotions and streamlined inventory practices.Leadership: Fostered a collaborative environment for sales associates with weekly meetings and daily messages. Trained team on sales tactics, brand representation, and customer service.Customer Service: Welcomed and assisted more than 60 guests daily into the store. Personalized their experience by emphasizing promotions, answering questions, and being friendly.

Customer Satisfaction: Followed package and delivery instructions to ensure a seamless delivery to the customer. Provided updates to the customer with available communication applications to successfully deliver packages.Efficient Delivery Practices: Delivered hundreds of packages daily to a specified route. Memorized the delivery route and made changes that increased efficiency and productivity of delivering packages.Enhanced Safety and Compliance: Held up and enforced safety and compliance guidelines associated with delivering packages. Helped maintain a clean safety record.

Efficient Arrival and Departure Experience: Provided a seamless check-in and check-out procedure for hundreds of hotel guests daily. Enhanced guest satisfaction by promising their luggage would be handled carefully.Problem Resolution: Managed guest concerns, questions, and complaints in an appropriate manner addressed problems quickly and with care. Led to a decrease in guest complaints.Costuar Service: Personalized each guest experience with good customer service and received multiple notes thanking me for my kindness.

Bachelor Of Business Administration - Bba, Finance, General

Associate'S Degree, Biology, General

Bachelor, Business Administration, Finance