Brandon Singleton Email and Phone Number

• Manage group of 105 FTE which perform Collections, Recovery, and Business Line Control• Manage $42 billion Asset Mortgage Portfolio for US Bank• Manage $2 billion Asset Mortgage Recovery Portfolio for US Bank• Manage collections on CACS/ALS, MSP (CPI), and RMS systems• Develop policies, procedures, principles, reports, and goals for all three systems• Collaborate with Sr. Management, Functional Managers, and Project Managers on numerous projects that consist of planning business and technology initiatives, project requirements and objectives, and identifying issues and risks• Department has zero metric, compliance, or audit findings• Department attained bonus incentive 47 out of 47 months• Created a scoring model for delinquent investor mortgage accounts that saved US Bank over $100k/year• Reduced overall delinquency by $1.1 billion on accounts 7 days past due till foreclosure between the months of October 2011 – August 2015• Recovered $103 million in charged off mortgages between the months of April 2013 (month acquired group) – August 2015

• Lead Developer/Manager of the new Single Point of Contact group in Cincinnati per OCC and HAMP guidelines• Managed group of 20 FTE that were the single point of contact for US Bank asset mortgage customers in loss mitigation, bankruptcy, or foreclosure to answer customer questions and assist them through the process• Developed policies, procedures, and principles for this new group• Developed system the group uses daily to track customer interaction with IT• Managed single point of contact letter distribution• Department attained top tier bonus incentive 4 out of 4 months

• Managed group of 19 FTE that work on 90+ day delinquent accounts• Developed policies, procedures, principles, and reporting• Approved deferments, forbearance/repayment plans, short sales/settlements, and deed-in-lieu of foreclosures• Managed loss mitigation letter distribution and non-HAMP modification program• Created incentive reporting to auto populate employees’ incentive based on performance, handled the incentive submission for the whole Cincinnati office including loss mitigation, foreclosure, and bankruptcy• Department attained top tier bonus incentive 17 out of 17 months• Reduced 90+ delinquency by $174,775,844 in 17 months

• Gained knowledge of loan collection techniques, policies, procedures, and principles• Attained extensive knowledge in foreclosure, charge off, and bankruptcy• Developed essential understanding of collection laws• Recognized for top monthly and yearly performance

• Attained Licenses to write mortgage loans in 43 states• Questioned client situations and goals, and made suitable financial recommendations• Gained knowledge in home mortgage origination and underwriting• Received performance awards for client service

• Attained Life and Health Insurance License in January 2006 (Renewed until January 2010)• Analyzed client situations and make appropriate financial/insurance recommendations• Gained knowledge in Life Insurance, IRA, stocks, 401k, and other retirement saving tools• Awarded Spring and Fall stipend for achieving sales goals