Brandon Smith Email & Phone Number

Sioux Falls, South Dakota, United States

Sioux Falls, South Dakota, United States

• Manage and lead team of 20 including leading recruitment and hiring efforts. • Scaled team by 7 reports in 2021, growth by additional 9 reports in 2022. • Engage supervisors and agents to develop skills to meet KPIs• Compensation analysis for current team and new applicant offers.• Negotiate and advise on candidate offers.• On-Boarding including i-9 and training new candidate hires for the Network Technical Support team.• Staffing and scheduling for Network Technical Support team. • Initiate and engage team learning through SchooX and SONIFI Academy.• Employee development and advisory for team of 20 reports. • Decision maker for SONIFI Network Technical Support call center related activities. • Responsible for hiring, development, leadership, and company vision to ensure that the Technical Assistance Center delivers the highest level of technical knowledge, KPI, SLA and satisfaction possible. • My position interfaces with management of all levels whether internal or external to facilitate short and long-range strategic planning.

Sioux Falls, South Dakota Area

● Oversee Technical Generalist and Specialist day-to-day tasks.● Implement projects for companies such as Marriott, Hyatt and IHG.● Helped develop & deploy a new streamlined companywide post installation process as well as field deployment process.● Responsible for all ticket submissions between SONIFI and Marriott.

Sioux Falls, South Dakota Area

Performs Tier 3 monitoring, troubleshooting, dispatching and repair of remote hotel circuits.Configures and installs routers and other equipment in response to the demands of a complex network design.Installs, certifies and troubleshoots corporate and client circuit infrastructure, including a wide variety of local area network equipment and software.Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, researches bug fixes and implements solutions.Enforces the company’s network security and installation procedures.Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions.Occasional company and hotel research for connectivity bandwidth and costs in order to optimize functionality and revenue.Evaluates vendor proposals for purchase of hardware and software.Maintain and provide company owned connectivity to remote company and client locations – Including ordering and managing the installation of the circuit.

Sioux Falls, South Dakota Area

I provide technical support to other departments within SONIFI, International Licensees, SONIFI customers, Field Service Representatives and Service Partners, along with dispatching field service technicians as needed. This position requires analytical thinking, organizational, communicational, and customer service skills are a must.

Sioux Falls, South Dakota, United States

● Assisted in the creation of a convention which in its third year saw over 5000 attendees.● Head of a department and oversaw the hiring of eight staff members and organization of 30+ volunteers by year two.● Coordinated projects and community outreach programs with local businesses.

• Know all auto and motorcycle insurance regulations and binding insurance policies in all 45 states covered by Esurance.• Relay information effectively to customers of varying backgrounds and lifestyles.• Effectively multitask customers’ experience to be a smooth and positive experience.• Use Mentor (subject matter expert) Certification to help answer new and seasoned employees’ questions regarding procedure and sales.

Sioux Falls, South Dakota Area

• Identified and fixed customer complaints and problems.• Assisted customers in finding new products (Internet, TV, and Phone) of benefit to them.• Used SME Certification to train employees and help them understand the road bumps between an older non-GUI system and an updated GUI system.

Sioux Falls, South Dakota Area

• Received inbound calls and offered support on all Midcontinent Communications products.• Helped set up emails using various software (depending upon customer’s situation).• Specialized in correcting hardware issues on platforms (e.g. DVRs, modems, phone systems).