Brandon Speer Email and Phone Number

• Founder of real estate investing firm• Conducted due diligence and analyzed market trends for risk assessment• Facilitated acquisition, renovation, and disposition of multiple single and multifamily transactions• Experienced in commercial multifamily and partnered with boutique investment firms with $30M assets under management• Managed capital expenditure budgets exceeding $1M

• Interviewed, selected, trained, and supervised staff• Oversaw front of house personnel to maintain adequate staffing and minimize overtime• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies• Boosted productivity by consolidating material planning, data collection, and payroll and accounting programs into one system• Reduced monthly transaction fees by average of 39%• Increased daily employee productivity by… Show more • Interviewed, selected, trained, and supervised staff• Oversaw front of house personnel to maintain adequate staffing and minimize overtime• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies• Boosted productivity by consolidating material planning, data collection, and payroll and accounting programs into one system• Reduced monthly transaction fees by average of 39%• Increased daily employee productivity by 14% Show less

-Managed multiple teams consisting of 20 or more agents; interviewed, hired, and trained employees; planned, assigned, and directed work; generated performance appraisals; rewarded and disciplined employees; addressed staff complaints and resolved concerns -Developed employees to high level of competency and prepared them for career advancement opportunities; over 30 direct-reports received promotions-Facilitated team meetings to ensure effective communication and that all team members… Show more -Managed multiple teams consisting of 20 or more agents; interviewed, hired, and trained employees; planned, assigned, and directed work; generated performance appraisals; rewarded and disciplined employees; addressed staff complaints and resolved concerns -Developed employees to high level of competency and prepared them for career advancement opportunities; over 30 direct-reports received promotions-Facilitated team meetings to ensure effective communication and that all team members have most current information available-Received, evaluated, researched, and resolved customer issues that had been elevated and required higher level of expertise to ensure customer satisfaction-Ensured adequate standards were met for attendance, payroll, performance documentation and other employment paperwork/entries-Analyzed and communicated department results, i.e. sales, productivity, quality assurance and attendance Show less

• Developed over 30 new hires by demonstrating live calls, practicing role playing and calls with trainee, performed hands on practice with new agents on equipment and computer software, conducted discussions on new agent's call performance and provided constructive feedback• Managed 40 calls customer calls per day, accurately responding to questions and assisting with product features, installation, setup, troubleshooting, and hardware operations• Assisted Operations Department to… Show more • Developed over 30 new hires by demonstrating live calls, practicing role playing and calls with trainee, performed hands on practice with new agents on equipment and computer software, conducted discussions on new agent's call performance and provided constructive feedback• Managed 40 calls customer calls per day, accurately responding to questions and assisting with product features, installation, setup, troubleshooting, and hardware operations• Assisted Operations Department to determine call types to provide higher level of customer service Show less

• Managed over 50 calls per day primarily with escalated customers looking to cancel their subscription• Built loyalty and trust, found mutually beneficial solutions and educated customers on value of DISH through quality customer/technical service, provided one-call resolution with goal of establishing long-term customer relationships in order to retain their business