Brandon Staten Email & Phone Number

Raleigh, North Carolina, United States

-Windows OS and application software installation, repair and support.-Imaging, deployment and support of desktops, laptops and peripherals including user profile provisioning.-Hardware installation, repair and support including printers, conference room A/V equipment, wireless access points and server room equipment.-Keeps accurate inventory of supported offices’ equipment.-Troubleshooting network connectivity from desktop and laptop computers.-Mobile device setup and support.-Telephone administration, setup and support. Including moves/adds/changes.-Provide excellent customer service and practice total contact ownership from acknowledgement to closure. Document problem description and resolution using ITSM system. Participate in ticket creation, escalation and follow-up.-Keep current on the firm’s needs with regular communication with Office Administrator; be proactive in identifying technology solutions and preventing potential problems; act as the local office liaison and end-user advocate as it relates to technology.-Work with other technology department teams including Help Desk, Applications team and Infrastructure team.-Consistently act in support of overall firm and department initiatives, goals and objectives.

Garner, Nc

Inspects purchase orders and personal computer/server hardware for accuracy and quality. Installs peripheral and internal hardware in accordance with product specifications and/or order customization.Loads predefined software packages utilizing imaging software and installers.Performs operating system updates and checks to ensure system operability.Provides updates, status, and completion information to manager through use of ticketing software and required documentation.Coordinates with warehouse personnel, teammates, and management to ensure daily quotas and deadlines are met.

Raleigh-Durham, North Carolina Area

Responsible for complete and accurate data collection associated with the registration of allinpatients and outpatients.Verification of active Medicare, Medicaid, and Commercial Insurance coverageProficient knowledge of EPIC computer systemVerify the signs and symptoms for diagnosis and making sure they are reflected on therequest for servicesCollecting Co-Pay as well as deductibles.

Knightdale, Nc

Perform diagnostics and navigate requested and recommended repairs in a timely fashionPositively engage with the client during the check-in and check-out processPhone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devicesPartner with other team members to ensure proper documentation of client requests

Raleigh-Durham, North Carolina Area

Verifying and entering patient’s demographic and insurance information into practice management system.Obtaining accurate identification numbers and eligibility information from insurance carriers via the Internet and/or phone.Investigates errors generated from electronic claims submission.

Winston-Salem, Nc

Entering patient's information in the health information systemVerifying patient's identity and gathers necessary insurance and demographic information applicable to complete the registration account. Registrar verifies that signs, symptoms for diagnosis are reflected on the request for services. Follows Federal Regulations to ensure Legal compliance is maintained