Provided support with software and hardware conversion of POS Systems using various tools such as Putty, VNC, Filezilla, Clonezilla, VMware ESXi, and Meraki. Supported Windows 10 workstation deployment. Supported deployment of Zebra handhelds using SOTI MobiControl. Assisted the depot with shipping and receiving assets and cataloging the movements of the assets using ServiceNow.

Provided tier 1 IT Support for 2,700 plus employees for the International Monetary FundResolved issues with Office 2016, Office 365, Active Directory, RSA, Pulse Secure, Sharepoint, and PeopleSoftAnswered calls, emails, and chats in an efficient manner and escalated to the proper team within the SLA allotted time.Provided tier 1 IT Support for 50,000 plus State Street employees for the Jabber clientWorked with the Cisco Unified Communications Manager to resolve issues with Jabber communications

Awarded Package Handler of the Month in April 2015 for outstanding job performance, team spirit, and commitment to fulfilling The Purple PromiseServes as the package handler in charge of loading several trucks simultaneously that are serviced to multiple destinationsServes as the package handler in charge of loading all trucks headed to the Hagerstown, MD service destinationServes as a participating member of the Safety Committee that looks for ways to improve safety protocols at the station by leading safety initiatives, identifying unsafe behaviors, and establishing new safety measuresIncreased leadership and responsibility given for next shift preparation by driving and staging bulk trucks at the appropriate loading docksLearned the value and skills of conducting efficient and timely operations at a service hub versus a service stationTrained to load trucks fast and efficiently by building strong walls to increase load factor and productionHighlighted expertise as a Package Handler by becoming a Package Handler TrainerTrained more than 200 employees in the art of package handling by conducting hands-on training sessions, by evaluating employee’s speed, quality, and load factor, and by conducting training assessments Cleaned and organized the sort for the incoming shiftReceived the safety award for 5 years of service without any injuries or safety violations Awarded Package Handler of the Period in 2004 for exceptional service in handling packages

Delivered a great-looking, fully-stocked sales floor before opening hoursDrove sales up by quickly and accurately placing items on store shelves