• Member Service Agent compliance error reduced by 59%.• Conduct audits of branches across the credit union to identify problem areas, facilitate training for needed improvements, and ensure optimal compliance of all policies, procedures, and regulations.• Serve as Liaison of Branch Delivery for corporate projects and committees.• Develop solutions for irregular operations including disaster recovery plans and contingency procedures.• Achieved 12.3% membership growth (industry average 5%).• Reached loan growth of 11.81% (industry average 8.9%).• Oversee a team of 7 retail branches, including the largest branch in the Credit Union.• Leadership Team member, developing tactical planning and corporate projects and committees.• Assigned largest branch; improved performance and employee satisfaction. This significantly reduced the number of employee complaints and turnover.

• Directed all functions within the branch, leveraged extensive experience in the areas of internal audit, compliance, accounting, operations, marketing, member relations and sales.• Supervised and evaluated employees in consistently meeting branch sales and member service goals.• Achieved highest percentage of goals in the Credit Union.

• Most profitable Branch in the Region for six years beginning with 2005. • 38% direct loss reduction by increasing recognition of fraudulent transactions.• Effective evaluating risk and fraud issues including account fraud, deposit fraud, check forgery, and customer default; reduced company losses by detecting and stopping fraudulent activity.• Selected as mentor to future branch managers and assistant branch managers. • Led mock audits, productivity, effective scheduling, and compliance issues at other branches.• Managed the operations, marketing, sales, and accounting processes for multiple branch locations. • Implemented stringent operational and policy standard resulting in consistently high audit scores. • Increased mortgage closing rate and mortgage file compliance; decreased turnaround time.

• Achieved “Branch Premier” ranking for 2004, a distinction awarded to top branch performers.• Designed and actualized a method to track employee performance and out of balance statistics.