Brandon Sullivan Email & Phone Number

Dallas, Texas, United States

Dallas/Fort Worth Area

• I manage incidents of reported consumer fraud, including check, ACH, wire, mortgage, and automobile fraud. Generates alerts, creates narratives of findings, and submits Suspicious Activity Reports (SARs) to the.
• Recognized as a top performer managing upwards of six cases per day and achieving a less than 1% defect rate.
• Effectively performs two roles as needed to… Show more I manage incidents of reported consumer fraud, including check, ACH, wire, mortgage, and automobile fraud. Generates alerts, creates narratives of findings, and.
• Effectively performs two roles as needed to improve the team’s productivity and expedite the processing of fraud claims: serves as inspector, performing pre-filing Quality Assurance review and as investigator.
• Selected to lead supplemental training efforts for new inspectors, investigators, and others transitioning from other lines of business; utilizes knowledge as a subject matter expert to coach and mentor others to.
• Decreased ramp-up times by 10% for investigators by training on new products, features, and functions, created the training structure, and teaches classes in partnership with a fellow senior inspector.

Lewisville, TX

• Determined credit decisions by analyzing customer financial history, assessing layered risk, and identifying conditions for mortgage loans, with lending authority up to $150K. Hired as part of a two-year program to.
• Recognized as a Top Performer for three consecutive months for exceeding metric targets for customer satisfaction and productivity;… Show more Determined credit decisions by analyzing customer financial history.
• Recognized as a Top Performer for three consecutive months for exceeding metric targets for customer satisfaction and productivity; ranked #15 out of 277 underwriters nationally within six months of gaining lending.
• Achieved 100% loan quality review while maintaining a pipeline of 30 applicants.
• Provided team members with coaching and mentoring on identifying credit risk, trends and determining appropriate responses. Show less

Denton, Texas

• In this role, I effectively maintained thirteen large industrial robotic systems by conducting performance analysis and regular preventive maintenance. I resolved issues and achieved high operating efficiency.
• Created and updated standard operating procedures and trained employees on the proper utilization of new and existing equipment, as well as best practices.
• Managed vendor relationships and logistics of ensuring the timely… Show more In this role, I effectively maintained thirteen large industrial robotic systems by conducting performance analysis and regular preventive.
• Managed vendor relationships and logistics of ensuring the timely response, preparation, and resolution of issues related to the shipping of over 10,000 orders daily.
• Continually worked to identify and reduce errors and promote safety; eliminated the early replacement of forklifts by identifying improper usage and retraining employees to enforce the correct operation of the equipment.
• Initiated opportunities to research issues, identify problems at the root, and communicate effective resolutions. Show less

• As an EMT, I served as a medic and medical technician on the frontline of military hospital operations in the ER, inpatient wards, and Aeromedical Staging Facility. Recorded patient information in Department of Defense.
• Conducted annual health and wellness assessments for approximately 3,000 airmen, including aviation and special operations personnel.
• Performed procedures in alignment with USAF, Joint Commission on Accreditation of… Show more As an EMT, I served as a medic and medical technician on the frontline of military hospital operations in the ER, inpatient.
• Performed procedures in alignment with USAF, Joint Commission on Accreditation of Healthcare/ Organizations, and HIPAA regulations. Show less

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), History