Brandon Thomas Email & Phone Number

As a Regional Manager in the Quality Assurance and Compliance department, I am responsible for the recovery rate, volume distribution, compliance updates, and all other aspects of the repossession industry in 13 states. (Texas, Louisiana, Arkansas, Missouri, Oklahoma, Kansas, Nebraska, North & South Dakota, Minnesota, Illinois, Wisconsin, and Iowa) • 5,000 accounts in the region that require updates, quality reviews, skip work, and status reviews.• Any inbound calls received… Show more As a Regional Manager in the Quality Assurance and Compliance department, I am responsible for the recovery rate, volume distribution, compliance updates, and all other aspects of the repossession industry in 13 states. (Texas, Louisiana, Arkansas, Missouri, Oklahoma, Kansas, Nebraska, North & South Dakota, Minnesota, Illinois, Wisconsin, and Iowa) • 5,000 accounts in the region that require updates, quality reviews, skip work, and status reviews.• Any inbound calls received from any of our 200+ clients• Maintaining a 40% recovery rate within those 13 states along with 85% average on compliance updates• Keeping a professional relationship with over 225 different agents• Making sure my agents are invoiced and paid in a timely fashion along with any other agent issues within my region• Scheduling at least 10-15 conference calls with agency’s to speak about Volume, Recovery Rate, and Insurance compliance along with other agent issues Show less

As an account manager I was in charge of monitoring 286 customers and their payments, making sure that they are on time and the correct amounts. As well as monitor insurance, licensing, employment and anything else that would hinder a customer from making their payment on time every time. • Maintain a delinquency rate of less than 12% for all accounts; less than 2% in the accounts that are less than 10 days delinquent and less than 5% for any account 30 days or more delinquent•… Show more As an account manager I was in charge of monitoring 286 customers and their payments, making sure that they are on time and the correct amounts. As well as monitor insurance, licensing, employment and anything else that would hinder a customer from making their payment on time every time. • Maintain a delinquency rate of less than 12% for all accounts; less than 2% in the accounts that are less than 10 days delinquent and less than 5% for any account 30 days or more delinquent• Maintain a good relationship with all customers to make sure that their payments are on time all the time• Reporting my daily numbers of delinquency to management in daily meetings, along with monthly staff meetings and quarterly budgets Show less

Responsible for maintaining a budgeted goal for 36 collectors • 2nd voicing calls for collectors • Maintaining and tracking collectors’ attendance, disciplinary actions, cash collected, and consolidations funded • In charge of interdepartmental meetings between both locations• Responsible for driving production from 1.8 million dollars in consolidations funded to 3.8 million dollars in consolidations funded on a monthly basis (147% of the budgeted goal)• Coach and mentor… Show more Responsible for maintaining a budgeted goal for 36 collectors • 2nd voicing calls for collectors • Maintaining and tracking collectors’ attendance, disciplinary actions, cash collected, and consolidations funded • In charge of interdepartmental meetings between both locations• Responsible for driving production from 1.8 million dollars in consolidations funded to 3.8 million dollars in consolidations funded on a monthly basis (147% of the budgeted goal)• Coach and mentor collectors to reach above and beyond their daily, weekly and monthly goals • Reporting my daily weekly and monthly numbers to executive management in weekly meetings Show less

Follow and adhere to all Fair Debt Collections Practices Act, State, and Federal Laws pertaining to collections• Meet various individual and department goals on a daily, weekly, and monthly basis as expected and outlined by the department management team• Consistently maintain a large route of accounts• Maintain organization and prioritize route base to ensure maximum account resolution • Communicate with consumers via phone and written communication in a professional and… Show more Follow and adhere to all Fair Debt Collections Practices Act, State, and Federal Laws pertaining to collections• Meet various individual and department goals on a daily, weekly, and monthly basis as expected and outlined by the department management team• Consistently maintain a large route of accounts• Maintain organization and prioritize route base to ensure maximum account resolution • Communicate with consumers via phone and written communication in a professional and understanding demeanor• Counsel and advise debtors of options available to them in order to resolve their defaulted debt• Skip Trace consumers to locate home address, phone number, and place of employment in order to better assist them into obtaining a proper resolution on their account• Assist new hires with the transition from the training classroom to the collection floor• Have taken the responsibility of learning and knowing the CPCS and how it works• Received super star of the month award during my first month on the floor Show less