Brandon Thompson Email & Phone Number

Roseville, California, United States

● Ensured compliance excellence by upholding The Joint Commission (TJC) gold standard across all clinical operations, resulting in improved regulatory outcomes.● Managed a diverse team of 10 international employees, effectively overseeing workload distribution, tracking errors, and implementing process improvement initiatives to enhance overall team efficiency.● Independently ensured timely legal action on critical enforcement cases referred to the Director of Compliance, contributing to swift resolution and compliance adherence.● Collaborated with internal and external stakeholders to deliver high-quality customer service, facilitating smooth communication and promptly addressing issues to maintain operational success.● Participated in annual audits conducted by TJC to ensure compliance with their Gold Standard as a member of a small team responsible for overseeing and facilitating the audit process.

Sacramento, California, United States

● Directly managed a team of eight employees in restoration emergency management, overseeing all projects to ensure compliance with requirements, checklists, quality control, and customer service standards.● Maintained federal and state regulatory compliance, ensuring all operations met established guidelines and requirements.● Managed the insurance authorization process and project approvals, streamlining workflows for efficiency and accuracy.● Collaborated closely with internal and external stakeholders to deliver exceptional customer service and support throughout project lifecycles.

Auburn, Ca

Train and supervise five outside service employees.Foster an environment in which guests enjoy the golf experience and employees are motivated to deliver top performance.Maintain the pace of play to ensure customers are highly satisfied.Manage front-end operations to ensure friendly and efficient transactions at checkout.

Lincoln, Ca

Greeted guests at check-in with a 4-Diamond experience.Ushered the guest and their bags to their room.Supplied guests with extra towels and toiletries when requested.

Lincoln, Ca

Provided outstanding customer service to clients of all ages.Courteously greeted and checked in customers for their tee-time.Operated the cash register and efficiently processed transactions for merchandise sales.