As a Customer Experience Agent at British Airways, I thrived in a fast-paced environment, ensuring seamless journeys for our valued customers. My role involved acting as the first point of contact, addressing inquiries via phone, chat, or in-person at the airport. I excelled at resolving ticketing issues, navigating complex travel itineraries, and providing exceptional service with a welcoming and professional demeanor.

Serving food and beverages to a high volume of customers and exclusive clientele.

In my duties as Field Associate Producer I was responsible for finding and creating interesting stories that were well researched and fact checked for our multiple brands. This position required investigative journalism skills and an in depth research and knowledge of a wide range of popular culture…..from sports to politics and everything in between.Responsibilities included…Writing and pitching stories to a highly selective editorial news room.Following up and breaking news stories of the day. Conceive, research, film, and produce short-form video content for various web and television outlets daily. On air interviews with high profile figures in a fast paced news environment.

Served food and beverages to a high volume of customers.

Provided administrative support to staff. Planned, scheduled, coordinated meetings and conference calls with various MTV departments. Provided coverage for prospective film scripts.Staffed film premiere after parties and social events. Managed office supplies and equipment.

Assistant to head of the STAR Mentor Program. The Mentor program matched high school students with Fox employees by providing one-on-one mentoring, informational workshops on higher education, careers, personal development, job shadowing sessions, and summer internships. Served as coordinator and liaison between Fox and local schools for the STAR Program. Provided administrative support to staff.Coverage of full length feature film scripts. Would participate in youth market strategy meetings.