Brandon Wisdom Email & Phone Number

Greater St. Louis

Dallas, Texas

Responsible for AT&T's 22 State Legacy National Dispatch Management Centers. Led a team of 10 area managers, 50 front-line managers and 430 bargained for employees who work cross functionally to support over 20,000 technicians in the field. Driven extensive improvement in key metrics such as grade of service, average handle times and average speed of answer, while leveraging key automation functions to reduce cost.

Plano, Texas

Chief Data Office Engagement Leader that assisted AT&T Technology Operations to transform their financial position through identification and stake-holdering of business relevant data-powered solutions to their signification pain points, business issues and opportunities.

Area Manager that led a top performing team of 10 Managers, 150 Network Technicians, and Administrative Staff providing AT&T product and services to both internal and external customers. Within this role, I was responsible for the business and financial operations of U-verse and DirecTV, Internet and Phone service in Kansas City, Missouri area.

Des Peres , Missouri

Project Manager supporting Regional Vice President over Southwest Region (Texas, Missouri, Oklahoma, Kansas, Arkansas). Within this role, I led key projects such as Fleet, Test Sets, Branded Apparel, Voice of Customer Website, AT&T Employee Referral System, New Hire Orientations, Employee Recognition Systems.Developed/modified processes, methods, and controls to meet quality standards• Liaison for AT&T D2D Sales agents and Technicians for order management, company referral program and driving revenue • Collected and analyzed data to identify root cause of network problems, track, and publish methods and procedures. May provide process improvement training. Provide technical support on process and compliance• Responsible for the development and implementation of network performance metrics, process control points, analysis, design, development, and documentation of network quality/process improvements and results management.

St. Louis, Missouri

• Coached and Developed a team of Premise Technicians in achieving performance and quality objectives set by the AT&T U-Verse Field Operations organization.• Supervised 16 subordinates who engage in the installation, rearrangement, removal, and/or repair of station inside wiring terminals in connection with U-Verse services.• Managed the installation, repair, and testing of network terminating equipment at the customer premise and handle customer escalations, interact with other work groups to ensure timely resolution of service issues, and lead service improvement teams as assigned. • Evaluated technicians through the use of quality and safety observations and ride-with exercises as well as coached/mentored technicians on the changing competitive environment, new technical practices, and customer contact skills.• Served as duty supervisor and made certain a professional demeanor was maintained across the work group.

St. Louis, Missouri

Executive Mba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.92 (Summa Cum Laude)