Brandon Wray Email & Phone Number

Remote, Us

Remote, Sc, Us

Escalation point for interface products of the business unitDevelop/Code interface translation files (XML, XSL, VBScript) and other interface customizationsTroubleshoot and fix interface issues or work with development on bugfixes, workarounds, or other solutionsAssist with Early Adopter (EA) software portion of the SDLCWork closely with multiple levels of development regarding bug reporting, tracking, testing, and moreMaintain internal and external documentation regarding bugsLead, manage, and participate in special projectsPlanned, designed, created, and implemented multiple, massive tooling projects including one of the largest Security and Client Credential Management Projects (CCMP).Identify and report security, HIPAA violation, patient safety, information blocking, and other governmental regulatory issues

Remote, Sc, Us

Troubleshoot interfaces for multiple products including Vision, Tiger, CompuSystems, Flexible Package, Misys PM, Misys EMR (and Autochart), MyWay, Allscripts PM (pro and enterprise), and Pro EHRBuild and maintain interfaces on multiple engines including per-product, proprietary engines as well as Mirth and RhapsodyWork with clients, hospitals, IT, and other vendors to identify and isolate problemsQuickly climbed my way to the top of the team every time even as the team changed via splits and mergesMentored, coached and trained multiple waves of new hire staff and became a Product AdvisorIdentified, planned, and created multiple massive tooling (utility) projects after identifying potential performance and process improvements

Columbia, South Carolina Metropolitan Area

Misys Healthcare Systems (later Allscripts-Misys Healthcare Systems and eventually Allscripts)Team Lead for divisional client baseSupport Misys EMR product as well as act as client liaison for all technical issuesWorked on Windows, AIX, and proprietary hardware platforms and their integrationDevelop strategies, goals, and even multiple software solutions to assist in the support of this client baseCreated multiple massive software utilities/tools, applications, and frameworks to manage client satisfaction, data mining, automated custom software updates, security, and moreReceived the most prestigious award offered by the company at the time (President's Award), including a trip to Grand CaymanTravel to client sites to assist with new installations and client satisfaction issuesAs a well-rounded source of knowledge (hardware, software, interfaces, sales, and more), I often served as a “single stop” resource for larger clients with anything from issues with hardware, software, network, sales/service, systems administration, and more

Columbia, South Carolina Metropolitan Area

CompuSystems (Division of Medic and then later Misys Healthcare Systems and eventually Allscripts)Support and troubleshoot technical issues relating to OS (proprietary, Windows, AIX/Unix/Linux, Novell), software, hardware, and networkingRespond to technical-related issues by phone and walk clients through resolving complex, technical issuesReview networking issues with Serial-based configurations, proprietary hardware/software/OS, Windows Servers, TCP/IP, IPX/SPX, and hybrid configurationsManage in-house backups in association with internal IT staff for disaster recovery efforts, including off-site media rotationsWork with sales, R&D, engineering, and development to create new features and test themWork closely with multiple departments to develop and deploy Server configurations/standards (eg: AD, group policies, networking standards, profiles, startup scripts, etc)Quickly recognized for my ability to diffuse tense/heated situations with doctors and entire offices by speaking with them or visiting the office in person