Brandon Alaniz Email & Phone Number

Mckinney, TX, US

Draper, Utah, United States

• Managed Permit & Inspection Departments, providing guidance and support to ensure timely and accurate completion of tasks
• Designed & implemented a customized CRM system, streamlining data entry, tracking, & reporting, resulting in improved pipeline efficiency and accuracy
• Implemented automation features in the CRM system, reducing overall errors in data, & waste
• Developed daily reporting & metrics within the CRM to track the performance of permit & inspection coordinators, allowing for better insight into team trends & coaching opportunities
• Created past due reporting to prioritize escalated & neglected projects, ensuring timely resolution & minimizing delays
• Created dashboards for multiple departments & all levels of leadership, allowing for better visibility into pipelines and workflows

Draper, Utah, United States

• Thoroughly researched permit regulations and requirements to ensure accurate and up-to-date information in hundreds of municipalities located throughout WA, MI, IA, TX, IL, & MA
• Collaborated with internal teams to gather and document information for permit submissions
• Submitted permit applications in compliance with municipality guidelines
• Effectively communicated with city officials to address any questions or concerns regarding permit applications
• Developed and maintained multiple systems to track and meet permit submission deadlines

Sandy, Utah, United States

• Coordinated cross functionally with the sales, accounting, site survey, design, permit, and install teams to ensure project efficiency and accuracy
• Defined scope of work and managed bid process for subcontracted work
• Created lean processes and procedures to improve project workflow to ensure production keeps pace with WIP at a labor rate of less than.20 cents per watt

• Identified means to reduce costs, minimize risks, and increase efficiency of install projects.
• Analyzed and forecasted operational trends to strategically improve project lifecycles
• Recruited, developed, and mentored a team of Installers, Electricians, and Project Managers
• Lead QA/QC checks to meet customer expectations and resolved escalated concerns
• Evaluated productivity and improvement plans for process compliance

Sandy, Utah, United States

• Managed and coordinated a pipeline of over 100 solar & battery projects in both New Mexico and UT from point of sale and design to Permission to Operate according to project deadlines
• Oversaw multiple crews comprised of 3-5 roof, electrical, and service technicians/sub-contractors and vendors
• Submitted and managed over 75 permit and utility jurisdictions
• Adapted project budgets to meet customer needs while maintaining 25% gross profit margin
• Maintained customer relationships and a Net Promoter Score of 80%+

West Valley City, Utah

• Managed a 40-driver team and executed creative strategies in fast-paced, changing environments to enhance service efficiency and timeliness for high profile customers
• Analyzed and managed costs and workflow of freight planning, driver leading, scheduling, fueling, safety, and payroll accuracy
• Coached drivers daily on safety, waste, and performance milestones
• Acted as a liaison between drivers, brokers, customers, and all internal departments

West Valley, Utah

• Managed the performance, scheduling, fueling, safety, and payroll accuracy of a fleet of 15 drivers while building a strong relationship with them
• Identified and implemented strategies to enhance service levels of high profile customers (Walmart, Dole, Kraft, Hershey)
• Created Excel spreadsheets using Tableau for cost, revenue, retention & safety meetings
• Utilized AS400 for freight planning, driver leading, customer load recording & analyzing
• Actively assisted senior leadership in creating an “Above the Line” company culture
• Performed administrative duties for the senior VP of the West Valley Terminal

Lehi, Utah

• Managed 8 cases an hour while simultaneously operating the company “Knowledge Base”
• Provided customers and saleswomen with info regarding billing, products, shipping, general information and troubleshooting
• Engaged in weekly one-on-one meetings with supervisor
• Provided excellent customer service while exceeding daily compliance/metric goals
• Provided general troubleshooting
• Demonstrate consistent, reliable attendance

Orem, Utah

• Managed up 20 to 150 customer accounts at a time.
• Scheduled and organized appointments for installations, inspections, and site surveys.
• Explained, marketed, & resold solar panel products and features to doubtful clients
• Complied info and documents related to customer accounts (deeds, contracts, utility bills)
• Helped train and coach new recruits on policies, procedures, and software operation
• Built and maintained relationships with salespeople, managers, installers, customers, and other departments within the company

Orem, Utah

• Engaged in 50-100 customer calls daily
• Generated sales leads (potential students) for colleges and universities to follow up with
• Researched potential educational opportunities for clients by matching their qualifications with university standards and requirements
• Operated multiple search engines like Avenue 100, Quinstreet, & Degree Match simultaneously
• Provided clients with contact information, college options, and educational resources
• Expanded client's options for a higher education

Orem, Utah

• Administered 50—100 survey calls daily
• Consistently provided high customer services ratings and call quotas
• Operated multiple survey programs in partnership with various companies (hospitals, political campaigns, insurance companies)
• Performed specific scripts with specific voice control for each survey given
• Actively listened to client answers and accurately recorded them into survey programs

Lehi, Utah, United States

• Managed cashier responsibilities and daily procedures for both lobby and drive-thru area.
• Provided customer service and quality control of all food products while servicing all customers.
• Additional responsibilities included opening and closing shifts, restocking supplies, and cleaning processes.

Lehi, Utah

• Monitored, analyzed, and archived 15–25 sales calls daily
• Reported any compliance issues to the head of the Compliance Department and to our Sales Representatives
• Coordinated with Sales Representatives to improve these compliance issues
• Operated Excel and call monitoring software simultaneously while on these calls
• Reported on legal issues involving improper compliance of sales guidelines
• Participated with my compliance team and managers to discuss and/or improve company goals and expectations, quality assurance, legal changes, policies changes, and changes in sales compliance guidelines

Plano, Texas

• Traveled around the city to market and sell company products and services door-to-door
• Informed customers of all contract options
• Collected and validated contracts and selling transactions
• Scheduled and tracked services needed to be provided to customers
• Engaged in customer follow-ups of services bought and provided
• Reported daily sales activity and progress to Supervisors in order to achieve company goals

Bachelor’S Degree, Business Management, Current Grade 3.7

800 W University Pkwy Orem, UT 84058

Associate’S Degree, General Studies, 3.7

Double Majoring in Business Management and Accounting