• Managed Permit & Inspection Departments, providing guidance and support to ensure timely and accurate completion of tasks• Designed & implemented a customized CRM system, streamlining data entry, tracking, & reporting, resulting in improved pipeline efficiency and accuracy • Implemented automation features in the CRM system, reducing overall errors in data, & waste • Developed daily reporting & metrics within the CRM to track the performance of permit & inspection coordinators, allowing for better insight into team trends & coaching opportunities • Created past due reporting to prioritize escalated & neglected projects, ensuring timely resolution & minimizing delays• Created dashboards for multiple departments & all levels of leadership, allowing for better visibility into pipelines and workflows• Facilitated UAT in the Sandbox to ensure the system met the specific needs of the teams involved• Created job descriptions for various positions within the organization, ensuring clear & accurate representation of roles & responsibilities• Conducted thorough research on industry trends & best practices to ensure job descriptions were up-to-date & competitive• Optimized job descriptions for online job boards & company websites, increasing visibility and attracting qualified candidates • Created a feedback & recognition system for the teams• Strategize company best practices with executive leadership • Performed market research for effective launches & piloting of new markets • Interviewed candidates for open job positions, ensuring • Negotiated offers & managed the onboarding process for new hires• Conducted thorough interviews & assessments to evaluate candidate skills, qualifications, & cultural fit• Strategize company best practices with executive leadership • Performed market research for effective launches & piloting of new markets• Created a feedback & recognition system for the teams• Conducted payroll, trainings, onboarding & interviews

• Thoroughly researched permit regulations and requirements to ensure accurate and up-to-date information in hundreds of municipalities located throughout WA, MI, IA, TX, IL, & MA• Collaborated with internal teams to gather and document information for permit submissions• Submitted permit applications in compliance with municipality guidelines • Effectively communicated with city officials to address any questions or concerns regarding permit applications• Developed and maintained multiple systems to track and meet permit submission deadlines

• Coordinated cross functionally with the sales, accounting, site survey, design, permit, and install teams to ensure project efficiency and accuracy • Defined scope of work and managed bid process for subcontracted work• Created lean processes and procedures to improve project workflow to ensure production keeps pace with WIP at a labor rate of less than .20 cents per watt

• Identified means to reduce costs, minimize risks, and increase efficiency of install projects.• Analyzed and forecasted operational trends to strategically improve project lifecycles• Recruited, developed, and mentored a team of Installers, Electricians, and Project Managers• Lead QA/QC checks to meet customer expectations and resolved escalated concerns• Evaluated productivity and improvement plans for process compliance

• Managed and coordinated a pipeline of over 100 solar & battery projects in both New Mexico and UT from point of sale and design to Permission to Operate according to project deadlines• Oversaw multiple crews comprised of 3-5 roof, electrical, and service technicians/sub-contractors and vendors• Submitted and managed over 75 permit and utility jurisdictions• Adapted project budgets to meet customer needs while maintaining 25% gross profit margin• Maintained customer relationships and a Net Promoter Score of 80%+

• Managed a 40-driver team and executed creative strategies in fast-paced, changing environments to enhance service efficiency and timeliness for high profile customers• Analyzed and managed costs and workflow of freight planning, driver leading, scheduling, fueling, safety, and payroll accuracy• Coached drivers daily on safety, waste, and performance milestones• Acted as a liaison between drivers, brokers, customers, and all internal departments

• Managed the performance, scheduling, fueling, safety, and payroll accuracy of a fleet of 15 drivers while building a strong relationship with them • Identified and implemented strategies to enhance service levels of high profile customers (Walmart, Dole, Kraft, Hershey)• Created Excel spreadsheets using Tableau for cost, revenue, retention & safety meetings• Utilized AS400 for freight planning, driver leading, customer load recording & analyzing• Actively assisted senior leadership in creating an “Above the Line” company culture• Performed administrative duties for the senior VP of the West Valley Terminal• Performed 30/60/90 day driver reviews to measure and enhance company retention rate • Supervised loads to provide timely notification to customers regarding shipping changes• Facilitated creative problem solving on all load issues to meet customer's expectations

• Managed 8 cases an hour while simultaneously operating the company “Knowledge Base” • Provided customers and saleswomen with info regarding billing, products, shipping, general information and troubleshooting• Engaged in weekly one-on-one meetings with supervisor• Provided excellent customer service while exceeding daily compliance/metric goals• Provided general troubleshooting• Demonstrate consistent, reliable attendance• Embodied company values daily.

• Managed up 20 to 150 customer accounts at a time. • Scheduled and organized appointments for installations, inspections, and site surveys.• Explained, marketed, & resold solar panel products and features to doubtful clients • Complied info and documents related to customer accounts (deeds, contracts, utility bills)• Helped train and coach new recruits on policies, procedures, and software operation• Built and maintained relationships with salespeople, managers, installers, customers, and other departments within the company• Provided excellent customer service and achieved consistently high compliance ratings• Managed entire territories for CMP department regarding new processes, policies, partners, conflicts, and clients• Mediated client issues with salespeople, installers, or other customer project managers• Engaged in daily team meetings• Cooperated with different departments on special projects regarding client account corrections and updating, or resolving client and partner issues• Helped conceptualize goals and action items for CPM department to strive for and achieve• Provided solutions and strategies to improve processes in the CPM department

• Engaged in 50-100 customer calls daily• Generated sales leads (potential students) for colleges and universities to follow up with • Researched potential educational opportunities for clients by matching their qualifications with university standards and requirements • Operated multiple search engines like Avenue 100, Quinstreet, & Degree Match simultaneously • Provided clients with contact information, college options, and educational resources• Expanded client's options for a higher education • Built and maintained high service/quality survey rating scores • Identified and understood customer needs to ultimately provide them with solutions regarding their education

• Administered 50—100 survey calls daily• Consistently provided high customer services ratings and call quotas • Operated multiple survey programs in partnership with various companies (hospitals, political campaigns, insurance companies)• Performed specific scripts with specific voice control for each survey given• Actively listened to client answers and accurately recorded them into survey programs

• Managed cashier responsibilities and daily procedures for both lobby and drive-thru area. • Provided customer service and quality control of all food products while servicing all customers.• Additional responsibilities included opening and closing shifts, restocking supplies, and cleaning processes.

• Monitored, analyzed, and archived 15–25 sales calls daily• Reported any compliance issues to the head of the Compliance Department and to our Sales Representatives• Coordinated with Sales Representatives to improve these compliance issues• Operated Excel and call monitoring software simultaneously while on these calls• Reported on legal issues involving improper compliance of sales guidelines• Participated with my compliance team and managers to discuss and/or improve company goals and expectations, quality assurance, legal changes, policies changes, and changes in sales compliance guidelines• Provided strategies/action items for compliance improvement within the Compliance Department

• Traveled around the city to market and sell company products and services door-to-door • Informed customers of all contract options• Collected and validated contracts and selling transactions• Scheduled and tracked services needed to be provided to customers• Engaged in customer follow-ups of services bought and provided• Reported daily sales activity and progress to Supervisors in order to achieve company goals• Trained on company sales processes and procedures• Researched competitors processes, prices, and products• Participated in team meetings regarding goals, action items, and any changes in strategy or procedures