Brandon Berrios Email & Phone Number

Florida, United States

Miami, Florida, United States

Miami, Florida, United States

Miami, Florida, United States

Miami, Florida, United States

Miami/Fort Lauderdale Area

Coral Gables, Florida

• Conduct orientation sessions and arrange on-the-job training for new hires
• Evaluate agents performance, conduct or arrange for ongoing technical/customer service training
• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
• Route emergency calls appropriately
• Page individuals to inform them of telephone calls, using paging or interoffice communication equipment
• Led and trained company to be awarded the Association of TeleServices International (ATSI) Award of Excellence during the 2014 campaign

Nashville, Tennessee

• Conduct stat calls and provided coaching to first year salespersons on a nightly basis in preparation for the following day and week of sales
• Provided on the job training through job shadowing of initiating sales, and finalizing sales with customers
• Lead individualized training on weekends to address any issues, concerns and strategies for first year salesperson

Nashville, Tennessee

• Independent contractor in direct sales of educational products
• Established success principles through direct sales (i.e. persistence, positive attitude, belief creation, goal setting, and self-motivation)
• Prospected and approached over 7,000 families from various socioeconomic strata, ethnicity, and religious backgrounds
• Executed all ordering, inventory, sales, accounting, presentation, and delivery of product
• Relocated to Iowa, New York & Tennessee for the summers

Miami, Florida

• Greet customers and ascertain what each customer wants or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires
• Compute sales prices, total purchases and receive and process cash or credit payment