Brandon Bui Email & Phone Number

Bloomington–Normal, Illinois, United States

• Provide technical support for all computing and technology needs within the Division of Student Affairs• Responsible for the setup, maintenance, and upgrading of computer systems and software• Document issues and service requests through Cherwell ticketing system• Respond to users’ inquiries through phone calls, emails, or help desk tickets to assist with technical issues• Implement solutions to prevent recurring issues and optimize system performance• Deliver exceptional customer service and communication, demonstrating advanced IT aptitude and troubleshooting skills• Troubleshoot hardware and software problems, including malfunctioning devices, connectivity issues, or software errors• Educate users on basic troubleshooting steps, how to use specific software or systems, and providing instructions to avoid future issues• Assist in the installation and configuration of new software or hardware for users, ensuring everything functions as needed• Manage user accounts, passwords, and permissions for company systems• Monitor systems to guarantee optimal performance• Offer remote support using tools to access users’ computers or providing in-person help when necessary• Collaborate closely with IT management to enhance service delivery and user satisfaction• Collect feedback from users to refine IT processes and support strategies• Ensure adequate supplies and resources are available to meet operational needs

Normal, Illinois, United States

• Learned about identity management at ISU including the development of midPoint and Grouper for automation of access management through Active Directory groups• Assisted faculty head of security department with OneDrive storage migration testing• Wrote a PowerShell application that includes a graphical user interface to respond to a blocked application event and presents the name of the application to request installation authorization• Iterated over versions of the PS script to successfully add the application to the computer’s allowed security policy and update a central list of locally authorized applications for review

Normal, Illinois, United States

• Offered detailed feedback and constructive criticism on student assignments, ensuring clarity and understanding of course materials• Collaborated with course instructors to develop and refine grading rubrics and assessment criteria, contributing to the improvement of the overall learning experience• Demonstrated meticulous attention to detail by accurately recording grades and feedback in a timely manner, ensuring transparency and accountability in the grading process• Upheld ethical standards and integrity in grading practices, ensuring fairness and impartiality in the evaluation of student work

Marion, Illinois, United States

• Provided excellent customer service both in person and over the phone to salon clients• Adhered to sanitation and safety protocol as required by state regulations• Managed and replenished inventory as needed• Cooperated with coworkers to ensure client needs are met• Maintained schedule adherence in order to keep client appointments on time• Recommended services and solutions to best meet client expectations