Brandon Cotter Email & Phone Number

Syracuse, NY, US

Syracuse, New York, United States

Region Sales and Operations Manager, I surpassed YoY revenue targets by 26% in 2022 and 19% in 2023. I achieved annual NPS ratings of 96.7%, leading the organization and industry 2023 YTD. I boosted productivity YoY by 8%, which was 17% over enterprise expectations. I decreased operating expenses by 14% in 2022 and reduced annual attrition to lead.

As a professional with Charter, I amplified productivity by 14% through employee engagement and process optimization improvements. I accelerated sales revenue annually by 31%. I slashed negotiation and deployment times by 11% with interdepartmental processing and reporting, enhanced processes, and IVR configurations. I regulated Eastern United States.

Greater Syracuse-Auburn Area

During my time as a Solutions Manager, I was recognized with the President's Award in 2016 and 2018, the Top District in 2017 and 2018, and the Winners Circle from 2016 to 2018. I spearheaded organization within in-store customer retention by 86%, revenue, ARPU, and a Net Promoter Score of 96. I exceeded revenue targets by over 10%. I increased earnings.

When working at Verizon, I accelerated performance sales benchmarks by 22%, net promoter score by 6%, and retention by 43%. I cultivated and improved training courses to bolster staff performance and training effectiveness. I examined training, identifying outcomes and course delivery metrics to deliver reports for senior management. I assessed company.

While serving as a General Manager, I achieved the Winners Circle from 2011 to 2014 and National Top Store in 2012 and 2014. I surpassed performance objectives resulting in three consecutive years within the Top 5 nationally. I facilitated a 'Think Customer' culture utilizing customer feedback and observation to sustain exemplary employee and customer.

Syracuse, New York Area

Syracuse, New York Area

Syracuse, New York Area

Syracuse, New York Area

Syracuse, New York Area

Syracuse, New York Area