Region Sales and Operations Manager, I surpassed YoY revenue targets by 26% in 2022 and 19% in 2023. I achieved annual NPS ratings of 96.7%, leading the organization and industry 2023 YTD. I boosted productivity YoY by 8%, which was 17% over enterprise expectations. I decreased operating expenses by 14% in 2022 and reduced annual attrition to lead enterprise at 5.1%. I advanced employee engagement index by 27% (GLINT). I lead daily, weekly, and monthly business reporting while optimizing forecasts and potential business plans. Institute process improvements to enhance organizational culture, optimize procedures, and achieve growth. I've been recognized for continuous performance and motivation to achieve success. Instrumental as the Chair of the Employee Engagement Committee. Moreover, I preside as a member of the Inventory Supply Chain Committee, Fleet Committee, Dish Women's Network, and Tool Committee.

As a professional with Charter, I amplified productivity by 14% through employee engagement and process optimization improvements. I accelerated sales revenue annually by 31%. I slashed negotiation and deployment times by 11% with interdepartmental processing and reporting, enhanced processes, and IVR configurations. I regulated Eastern United States inbound SMB sales and operations channels for Spectrum B2B, Charter, and Brighthouse brands. I oversaw all executive relations problems, ensuring swift resolution and client satisfaction. I devised strategic growth plans focused on company goals and expectations. I served as a Core Development lead for billing systems integration and UAT. Additionally, I handled all facets of sales planning, team, development, and account management for 700 employees in various states.

During my time as a Solutions Manager, I was recognized with the President's Award in 2016 and 2018, the Top District in 2017 and 2018, and the Winners Circle from 2016 to 2018. I spearheaded organization within in-store customer retention by 86%, revenue, ARPU, and a Net Promoter Score of 96. I exceeded revenue targets by over 10%. I increased earnings via customer service improvements, sales goal achievement, and commitment to team objectives. I collaborated with multi-departmental management teams to create, align, and execute strategies. I also mentored leadership teams in store and inventory excellence, product specifications, selling techniques, and sales incentives.

When working at Verizon, I accelerated performance sales benchmarks by 22%, net promoter score by 6%, and retention by 43%. I cultivated and improved training courses to bolster staff performance and training effectiveness. I examined training, identifying outcomes and course delivery metrics to deliver reports for senior management. I assessed company training methods and generated alterations to resolve issues, exceed training goals, and increase efficiency. I created learning opportunities, content, and certifications for Director level and above. Furthermore, I instructed and supported customer-facing employees as a Regional Support Liaison.

While serving as a General Manager, I achieved the Winners Circle from 2011 to 2014 and National Top Store in 2012 and 2014. I surpassed performance objectives resulting in three consecutive years within the Top 5 nationally. I facilitated a 'Think Customer' culture utilizing customer feedback and observation to sustain exemplary employee and customer experiences. I executed business plans that aligned strategic decisions with long-term objectives. I devised a modern employee recognition program that enhanced productivity and morale. Lastly, I boosted YoY business growth while leading long-range planning, operations, and strategic vision.