Brandon Shoemaker Email & Phone Number

Oceanside, Ca, Us

San Francisco, California, Us

Site Manager for a cross-functional warehouse, overseeing end-to-end planning and implementation of key initiatives, along with hiring, training, and staff development. Successfully transferred best practices to other facilities as Interim Site Manager and Center of Excellence Liaison, driving operational improvements across the network while maintaining high standards at the home facility. • Built and developed a high-performance team through targeted hiring, onboarding, and leadership, ensuring operational excellence and aligning team goals with company objectives.• Transitioned to from a co-dedicated DashMart/Parcels facility to a parcels-dedicated operation with zero turnover. • Specialized in operational excellence, achieving top-tier network performance on a regular basis. • Interim Site Manager (ISM) • INE-10: Oversaw the launch middle mile operations at this hub facility, expanding operational hours and driving a 500% increase in volume, setting a new standard for scalability and efficiency. • SND-2: Led Site Operations for SND-1, a 2.0 facility, successfully guiding the site through multiple new initiatives and supporting its growth trajectory.• Contributed to several Center of Excellence initiatives:• Project Liberty Run, PHL-1: Assisted in this major expansion of a co-dedicated DashMart/Parcels facility to pilot a 10,000 SKU grocery model, optimizing inventory and increasing customer reach.• Project Lego Land, LAV-1: Directed the implementation of a new facility layout, achieving significant gains in operational efficiency without interrupting ongoing operations.• Storage Optimization Project, SND-2: Executed a strategic storage redesign, enabling a 100% increase in parcel handling capacity without impacting quality metrics for DashMart vertical operations.• Spearheaded a storage optimization project at this location, which facilitated the ability to increase parcel volume of over 100% without negatively impacting the DashMart vertical.

Richfield, Minnesota, Us

People and process manager, holding multiple positions throughout the store. Responsible for hiring, training, coaching, and developing sales and technical support associates in a fast-paced retail environment.• Managed and developed a high-performing team, enhancing customer experience and increasing NPS scores by implementing retention and customer care initiatives. • Exceeded district benchmarks in sales, customer service, and membership acquisition by leading change initiatives that redefined employee roles, resulting in a cohesive team focused on customer-centric solutions and revenue growth.• Demonstrated a commitment to continuous improvement, achieving YoY increases in productivity and driving operational excellence through training, strategic planning, and employee engagement.

La Jolla, Ca, Us

• Established a new flagship location, leveraging community engagement and process optimization to drive over 1,000% market growth within six months.• Conducted and oversaw periodic client store audits, regularly scoring in the top 99th percentile.• Maintained top 99th percentile in client audit scores through rigorous adherence to operational standards, contributing to a culture of accountability and high performance.

Scottsdale, Az, Us

• Optimized profit by as much as 25% by designing a marketing plan at the store level, generating new revenue streams.• Maximized profit per unit and overall store profit at six retail locations by coordinating with and training sales staff through new processes.• Recognized for outstanding customer service, receiving multiple commendations.

Us

Defined and executed company strategy for various clients and markets. Interfaced with support staff to ensure client goals and compliance were met. Interacted with customers to overcome objections, convey sense of urgency, create payment or settlement terms and ensure that all client requirements were met. Lead daily activity and supported representatives in their collection efforts by driving energy level and providing positive reinforcement. Identified individual areas of opportunity through call listening, observation, and data analysis. Provided continuous and dynamic feedback to representatives; including scripting during and after customer interactions. Regularly set specific and attainable micro-goals to foster performance improvement and implement a cohesive but personalized approach to team success.

Bachelor Of Business Administration - Bba

Education record