At AmeriCold Logistics, my role as an IT Service Desk Technician II encompasses a broad range of technical challenges, from network issues to hardware malfunctions. With a steadfast commitment to efficiency, I ensure critical shipping deadlines are met by swiftly diagnosing and resolving technical difficulties. My expertise is backed by ITIL Foundation Level certification and a proficiency in tools like Mitel and Ivanti.The organization benefits from my adeptness in purchasing and technical support, which directly contributes to maintaining seamless operations. My professional journey has been marked by a dedication to service excellence and a deep-seated understanding of the logistics and supply chain domain, where technology is pivotal for success.
Listed skills include Leadership, Team Building, Active Directory, Customer Service, and 16 others.