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Brandon Eads Email & Phone Number
Tier 2 Technical Support Engineer
at
Advantive
1 work email found
@envisioninc.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Current company
Role
Tier 2 Technical Support Engineer
Location
Hillsboro, Oregon, United States
Company size
Who is Brandon Eads? Overview
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Quick answer
Brandon Eads is listed as Tier 2 Technical Support Engineer at Advantive, a with 712 employees, based in Hillsboro, Oregon, United States. AeroLeads shows a work email signal at envisioninc.com and a matched LinkedIn profile for Brandon Eads.
Brandon Eads previously worked as Technical Support Engineer at Advantive and Customer Success Engineer at Envision. Brandon Eads holds Full Stack Web Development from Epicodus.
Company email context
Email format at Advantive
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{first}.{last}@envisioninc.com
86% confidence
AeroLeads found 1 current-domain work email signal for Brandon Eads. Compare company email patterns before reaching out.
Profile bio
About Brandon Eads
With over two years of experience in web and software development and customer success, I have developed a diverse skill set that enables me to deliver innovative solutions and exceptional service to customers across various industries. I have a strong background in full-stack web development, using languages and frameworks such as C#, ASP.Net, MVC, JavaScript, HTML, CSS, MySQL, and Node.js, as well as tools and platforms such as Visual Studio, BareTail Pro, SQL, TeamSupport, Jira, BitBucket, Git, and Azure.Most recently, I worked as a Customer Success Engineer at Envision, a leading provider of workforce optimization software for contact centers. There, I onboarded new customers and provided continuous support and training on how to effectively use their product, Click2Coach, a comprehensive solution that enhances agent performance, customer satisfaction, and business outcomes. I built strong relationships with customers by conducting regular check-ins and follow-ups, understanding their needs and goals, and providing tailored assistance. I also acted as a bridge between customer feedback and development teams, helping to enhance the product and resolve technical issues using various tools and platforms. My passion for providing quality of life and my passion for technology drive me to constantly learn new skills and deliver innovative solutions.
Current workplace
Brandon Eads's current company
Company context helps verify the profile and gives searchers a useful next step.
Advantive
7 roles · 13 years
Brandon Eads work experience
A career timeline built from the work history available for this profile.
Technical Support Engineer
Current● Respond to customer support tickets via email, phone and Salesforce, prioritizing based on severity by asking qualifying questions● Collaborate with customers through Microsoft Teams, conducting troubleshooting sessions with screensharing to resolve technical issues• Write and maintain comprehensive knowledge base articles to support self-service for customers● Ensure a fast first response time and aim for first contact resolution in all interactions● Provide feedback and testing insights to development teams● Take escalations from Tier 1 support and provide higher-level troubleshooting● Manage customer expectations and consistently exceed SLA goals• Train and mentor Tier 1 support staff
Jun 2024 - Present
Customer Success Engineer
● Onboard new customers and provide continuous support and training to ensure smooth transitions onto the platform● Build strong relationships with customers by conducting regular check-ins and follow-ups to understand customer needs and provide tailored assistance● Act as a bridge between customer feedback and development teams to enhance the product● Resolve tickets via TeamSupport and Jira for accurate documentation and resolution tracking● Utilize tools to troubleshoot such as Visual Studio, BareTail Pro and SQL queries
Jul 2022 - Oct 2023
Web Developer
● Write efficient, maintainable and reusable code using C#, ASP.Net, MVC, JavaScript, HTML, CSS in an Agile environment● Update and maintain database information using MySQL● Update existing websites based on client needs● Utilize version control via BitBucket/Git● Cloud and API hosting with Azure
Jan 2022 - Feb 2022
Customer Service Professional
● Was part of a team of 13 responsible for over 4,000 internal employees benefits customer service.● Provided Tier 2 technical support to residential and commercial clients.● Communicated with health providers to resolve claims disputes.
2019 - 2020
~1 yr
Debt Collector
● Maintained at least 15 calls per hour.● Negotiated payoff settlements, or repayment options with quarterly increments.● Prepared at least 40 accounts per month for possible further collection activity via legal department.
2018 - 2019
~1 yr
Senior Agent
● Meet and exceed sales targets and KPI goals● Maintain high NPS rating● Efficiently communicate with customers, problem-solve, and multitask navigating multiple systems ● Handle customer escalations and negotiate account payoffs● Proficient in CRM software and call center tools
2014 - 2017
~3 yrs
1 education record
Brandon Eads education
FAQ
Frequently asked questions about Brandon Eads
Quick answers generated from the profile data available on this page.
What company does Brandon Eads work for?
Brandon Eads works for Advantive.
What is Brandon Eads's role at Advantive?
Brandon Eads is listed as Tier 2 Technical Support Engineer at Advantive.
What is Brandon Eads's email address?
AeroLeads has found 1 work email signal at @envisioninc.com for Brandon Eads at Advantive.
Where is Brandon Eads based?
Brandon Eads is based in Hillsboro, Oregon, United States while working with Advantive.
What companies has Brandon Eads worked for?
Brandon Eads has worked for Advantive, Envision, Sharp Hue, Regence Bluecross Blueshield Of Oregon, and Southern Oregon Credit Service, Inc..
How can I contact Brandon Eads?
You can use AeroLeads to view verified contact signals for Brandon Eads at Advantive, including work email, phone, and LinkedIn data when available.
What schools did Brandon Eads attend?
Brandon Eads holds Full Stack Web Development from Epicodus.
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