Brandon Franklin Email & Phone Number

Biloxi, Mississippi, United States

Directs and controls the activities of hotel departments ensuring adherence to established brand standards, policies, and procedures. Act as an Amplified Service ambassador.

Greater Biloxi Area

Biloxi, Mississippi, United States

Biloxi, Mississippi Area

Greater Salt Lake City Area

Night Manager/ Executive Housekeeper

Greater Salt Lake City Area

Responsible for the management of operations for the front office and housekeeping departments. Coaching,Counseling, Mentoring assisting with SMART Goals for team members under my charge. Handling guest complaints, developing and facilitating training material, Creating Standard Operating Procedures for changes in operation, performing all tasks to the Hotel RL standard, Lead, direct and administer all housekeeping operations to include, but not limited to, of systems use and management, budgeting, inventory control, payroll, department management, policy and procedure implementation keeping in line with the company's vision and mission.

Responsible for the management of operations for the front desk, concierge, bell, and communications teams. Resolving guest complaints, running the night audit, developing and facilitating training material, Creating Standard Operating Procedures for changes in operation, performing all tasks to the MGM standard, keeping in line with the company's vision and mission.

The front desk lead is responsible for the supervision of the front desk team and concierge during the arrival and departure process, handling guest complaints, running the night audit, developing and facilitating training material, and serving as the manager on duty during the night shift.

Creating memorable experiences for hotel guest.Here are a few tasks I execute:1.Transportation ( Limo, Party Buses, Sedans, SUV's)2.Floral Arrangements3.Dinner Reservations4.Sport Outings5.Bachlor & Bachlorette parties6.Engagement Proposals7.Birthday Parties8.Anniversary Celebrations

Certificate, Hospitality Business Operations, A

Certificate, Hospitality Leadership, Hospitality Administration/Management, A

Education record

Education record

Education record