Brandon Jackson Sr. Email & Phone Number

Lady'S Island, Sc, Us

Assisted clients with hands-on troubleshooting of IT infrastructure, cabling, workstations, and providing clients with great customer service with minimal downtime. Servicing and installation of network switches, routers, modems, patch panels, and other networking peripherals. Install printers on networks for sharing with organizations, troubleshooting these to work with computer operating systems. Creating documentation on findings, configurations, and updates, as well as providing good notes for techs and management to refer to if need be Collaborating with IT, cybersecurity experts, vendors, technology developer Collaborating with team members via Slack for advice, escalations, information, and Knowledge base. Assisting users with password resets, domain changes, organizational changes, user accounts and, least privilege. Also educating end users with use of hardware/software and security protocols. Reimaging of workstations, user account set up, educating user on security methods, setting schedules and timelines. Diagnosing issues affecting internet connectivity, privacy and account issues Qualys Vulnerability Management: Experience in asset discovery, vulnerability scanning, and remediation tracking. Security & Compliance: Generated security reports, monitored compliance, and supported audit processes. Patch Management: Prioritized and deployed patches based on scan results, reducing security risks. Risk Mitigation: Collaborated across teams to reduce critical vulnerabilities and improve remediation timelines.

Remote

•Responded promptly to user inquiries, delivering courteous and effective support.•Assisted end-users in navigating and troubleshooting basic software and hardware issues.•De-escalated customer problems both in written and oral communication.•Conducted initial diagnosis of technical problems, walking users through basic troubleshooting steps.•Documented and escalated issues to higher-level support teams when necessary. •Collaborated with team members to efficiently resolve technical challenges•Navigated various operating systems with ease, providing guidance to users as needed. •Followed instructional prompts presented by managers, ensuring adherence toestablished procedures.•Paid close attention to details when addressing user concerns, ensuring comprehensiveand accurate solutions.•Followed standardized procedures and guidelines for issue resolution.•Coordinated with help desk staff to troubleshoot and resolve technical issues effectively. •Provided detailed information on user-reported issues to facilitate timely solutions. •Identified and reported potential errors in systems or processes, contributing tocontinuous improvement efforts.•Communicated effectively with management on potential errors and areas forimprovement.•Organized and distributed data as needed, ensuring accuracy and confidentiality. •Worked with management to maintain organized records and documentation. •Utilized tools such as LiveChat, Zendesk, and telephonic interaction to extendcomprehensive support to users of the Learning Management System. •Stayed updated on the latest technologies and trends in the IT support field.

Camp Hill, Alabama, United States

Shipping/Receiving of IT, IPTV, Security equipment. Resolving customer concerns and explaining/training of hw to use equipment efficiently. Dispatching of techs and equipment to install sites all over the United States.

Computer And Information Systems Security/Information Assurance, 91.4%

Computer User Support Specialist(Cuss) Program

Currently attending classes at ACI Learning to obtain the COMPTIA A+ cert, Network +, Security +, PeopleCert ITIL 4

Certification, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician