Brandon Jackson Sr. Email & Phone Number

I am an accomplished US Army Veteran with a solid six-year tenure as an ammunition specialist, demonstrating exceptional leadership and technical skills. My journey extends into the dynamic realm of Information Technology, where I’m fervently pursuing certifications in COMPTIA A+, Network+, Security+, Azure AI, Azure, and Linux through My Computer Career.Key Strengths: • Technical Proficiency: Adept in troubleshooting hardware and software, including Windows, Microsoft Office Applications, Python coding, and SQL. Currently mastering Azure Cloud Solutions. • Customer Service Excellence: Backed by a decade of immersive customer service and engagement, I am well-equipped to deliver comprehensive technical assistance. My recent role as a Level 1 Support Engineer at LTG Technologies involved optimizing customer contentment through LiveChat, Zendesk, and telephonic interaction.Career Highlights: • Successfully managed ordnance in the Army Reserve, overseeing the receipt, storage, and issuance of ammunition and explosives. Operated computer hardware and software for stock control and accounting procedures. • Applied technical expertise as a Shipping/Receiving Clerk and Material Handler, utilizing forklifts and ensuring smooth operations at CBE Inc. and Weidplas.Qualys Vulnerability Management: Experience in asset discovery, vulnerability scanning, and remediation tracking.Skills Snapshot: • Proficient in ITIL, computer hardware, technical support, software troubleshooting, Windows, Python, SQL, LAN, Servers, AD, IAM, Qualys, SIEM, SCADA, and moreAspirations:Eager to contribute my multifaceted skill set to a technical support role and further along into a cybersecurity role. I am willing to relocate to Atlanta, GA, Charleston, SC, or Auburn, AL. I bring a unique blend of military discipline, technical acumen, and customer-centric focus to your team.

Listed skills include Leadership, Team Building, Amazon Web Services, Active Directory, and 46 others.