Brandon Smith Email & Phone Number

Boiling Springs, SC, US

Greenville-Spartanburg-Anderson, South Carolina Area

• Consulted on and improved NetSuite and Salesforce implementations for SaaS and Managed Services companies, resulting in significant business process efficiencies
• Collaborated with subject matter experts to improve quoting, order management, inventory, billing and revenue recognition, forward and reverse logistics, and subscription services. The improvements resulted in a 55%.

Beaverton, Oregon, United States

• Built and scaled all aspects of post-closed-won customer lifecycle including onboarding, supply-chain, fulfillment, ongoing support, renewals and terminations. Grew customer base from 500 to nearly 2000, providing 450%.
• In collaboration with multiple departments, designed and implemented fulfillment and support for second sales channel (Managed Service Providers), realizing a 120% year-over-year growth in revenue.
• Defined, tracked, and reported on goals and KPIs to achieve aggressive but attainable results in service and shipment delivery, budget/schedule tracking and client satisfaction.
• Led and managed the transition from early ad-hoc business systems (spreadsheets) to a holistic ERP implementation, enabling years of scaling and data integration with integrated subscription management.
• Migrated organization data and business processes to an upgraded ERP platform (Netsuite), enabling integrated sales-tax payment and improved customer onboarding workflows.
• Led buildout of comprehensive internal and external knowledgebase and training processes. Empowered staff to achieve marked improvement in productivity, communication and access to transactional data.

Herndon, VA

• Led multi-tier service delivery team of 35 remote and local staff supporting clients in 2000+ school districts from state leadership to classroom consumers for an industry leading EdTech company, driving an increase in.
• Administered a multi-channel CRM system used by ~25,000 users with peak service volumes of ~14K tickets per month (exceeded KPIs in first six months by 30% average), all while reducing spend by 21%
• Planned, managed and advised leadership on program budgets (Capex/Opex/HC)
• Led organizational adoption of an integrated telephony system and moved support from an offshore to domestic model, increasing client satisfaction by 47% and reducing operational expenses by 50%.
• Designed and developed a federated web-based Teacher Certification Management repository and reporting system as the source of record for educator qualification, certification, license and regulatory data.
• Instituted a role-based access framework to ensure that segregation of duties and need-to-know policies were followed. Creation and maintenance of this framework delivered compliance with HIPAA and Sarbanes-Oxley.

Flagstaff, Arizona

• Oversaw management, direction, and execution of production operations, broadcasting, scheduling, marketing, and sales plans for NAU's University House channel on the DISH satellite network and local cable educational.
• Negotiated and implemented a successful partnership with Fox Sports West to produce and simulcast broadcast Northern Arizona University athletic events on the national broadcasting network.

Ft. Walton Beach, FL

• Founder and General Manager of two technology companies, with B2C Internet Service Provider and B2B Systems Integration divisions. BSC Internet was voted Best Small Market ISP by CNET Publishing in 2000.
• Developed system integration company from a one-man shop to a multi-location business model with 20+ employees and $6M annual revenue