Epic Client Systems AdministratorBuilding on previous IT Analyst I role...• Lead ECSA for Hyperdrive and Dorothy Comfort go-live projects• Utilize tools such as Splunk, BlueCat, Wireshark in troubleshooting• Manage 3,000+ Citrix targets and 200+ web and service servers• Configure new Windows Server 2019 Epic web and service servers• Resolve vulnerabilities identified in Tenable

Epic Client Systems Administrator• Obtain ECSA certifications in first 7 months• Epic EHR updates and upgrades, Kuiper and Satellite software deployments• Citrix PVS/MCS image management with Citrix Studio and Nutanix• F5 Big-IP load balancing configuration requests with read access• Follow change management procedures• Incident and request support through ServiceNow

TAC Engineer | Service Provider Video Converged SolutionsSupporting Open Media Distribution (OMD), VDS-IS, AnyRes Live, DCM and D98xx receiver products- Drive resolution of customer service requests through troubleshooting and collaboration with internal escalation teams- Communicate with customers by email, phone, and through WebEx- Track cases with case management tool built on Salesforce- Configure and maintain internal software and hardware lab environments using technologies like Cisco UCS, vCenter, CentOS, etc.- Create estimates and orders for new lab equipment

-Monitor case-tracking tool for network recreate requests.-Build network recreates that consist of a variety of Cisco equipment including Catalyst, ME, and Nexus series switches, ISR, ASR, and GSR series routers, ASA firewalls, Spirent and IXIA traffic generators, and more.-Image devices and provide Layer 1 and 2 connectivity using IOS, NX-OS, IOS-XR, etc.-Lab maintenance including inventory scanning for tracking/auditing purposes.-Mentor new co-ops

I handled day-to-day tasks related to our Server 2012 domain controller/file server, such as the management of users, groups, and computers in Active Directory, assignment of NTFS permissions for our shared drives, some implementations of Group Policy, and other needs as they presented themselves. For more complex needs and large projects, I consulted with our managed service provider.I completely managed the maintenance and troubleshooting for our 40+ workstations, our Spiceworks help desk and systems management application, our Adobe Connect webinar service, and our Office 365 email and messaging platform.My additional responsibilities included setup and operation of basic AV equipment for internal and external events, new staff/intern IT orientations, leading occasional T&D sessions, and coordination with our ISP, phone, and copier vendors.

- desktop support for an organization of 20+ employees, 40+ computers. - assist in Exchange and Active Directory administration- research, coordinate and implement hardware/software purchases- lead IT orientation sessions with new staff and interns- vet and maintain relationships with service providers - write technology policies - perform preventive maintenance on computer technology- support for Constant Contact mailing lists and events management - support Adobe Connect webinars - assist external clients with technical issues related to our web products- make occasional edits to the company website with DotNetNuke- shoot photograph and video as needed

I did mostly production work and sometimes assisted with art department on a small number of feature films, television programs, and commercials.

Delivered, setup and operated audio-visual equipment including projectors and sound systems. Interacted regularly with clients to ensure understanding of equipment and to ensure smooth events. Also completed home film transfers from 8mm and 16mm to DVD format.