IT Support Specialist and Military Veteran leveraging 12+ years of proven experience in risk management, customer support, and operating systems in the United States Air Force. Achieved measurable results while leading teams of 10+ personnel in a dynamic, fast-paced environment. Leveraging vast experiences in acclimatizing to risk, and responsibility, and operating under pervasive pressure while consistently excelling and meeting client and organization needs. Possess knowledge of active directory, troubleshooting PC hardware, upgrading, and installing application software. Focused on maintaining high levels of accuracy and efficiency, as well as achieving project implementation and IT infrastructure goals. Dedicated to achieving industry-recognized training and certifications.