• Spearheaded operational excellence initiatives including pre-sales management, fiscal forecasting, project planning, and presentation development, leading to the successful sales and delivery of 6 projects worth approximately $8M in revenue• Drove Fission's growth by architecting and implementing an operational structure that supported a 3x headcount increase, overseeing key functions from sales and HR training to logistics and vendor management• Developed and executed thorough business continuity plans, centralizing critical third-party platforms and knowledge bases, which reduced downtime and enhanced operational resilience• Established advanced financial models to forecast A/R, cash flow, business P&L, and employee costs/profit analysis, leading to an 18% increase in operational efficiency and more informed strategic decisions• Implemented strategic vendor management initiatives and reduced obligations by 42%, totaling $1.5M, during a critical cash flow period

• Directed complex, high-value IT transformation projects, including approximately $3B worht of post-M&A deals, ensuring seamless coordination across all workstreams to create new business entities• Led the PMO for a complex $350M post-M&A ERP data migration, coordinating over 100 stakeholders across both national and global locations• Established a comprehensive project management ecosystem utilizing Smartsheet, significantly enhancing PMO visibility, automation, and collaboration, contributing to $14.8M in project revenue• Provided strategic advisement to executive stakeholders, delivering actionable recommendations for separation assessments during M&A diligence for a nationally recognized consumer services brand• Designed and executed new revenue-generating lines of business contributing to approximately $4.8M in revenue

• Assisted PMO in data migration for a publicly traded company, designing a cutover plan for 80+ stakeholders across 6 sites, achieving on-time delivery with zero critical issues• Managed testing workstream for a publicly traded company, leveraging agile methodologies to resolve defects with 30+ stakeholders and ensuring SOC 1 and SOX compliance• Played pivotal roles in M&A carve-out and ETL projects, optimizing ERP (SAP and Dynamics 365) system integration• Developed automated data validation tools, significantly reducing manual efforts by 21% and project costs by 13%

• Administered system onboarding for corporate, government, education system, and broker clients, improving communication with clients and decreasing onboarding time by 37% • Supervised and implemented a complete overhaul of the department’s implementation process, including compiling an extensive Excel project worksheet to track progress toward milestones and goals, rewriting and streamlining the procedural guidelines which reduced the page count in half, improving communication with clients and decreasing onboarding time by 30% • Co-led the scoping and initiation of the system infrastructure data migration project, successfully scaling the management and operations of client data • Conducted regular client audits, identified system and enrollment data inconsistencies, and delivered detailed reports to clients and program management, ensuring SOC 1 compliance

• Served as a liaison between clients and carriers, problem-solving issues and improving overall service delivery• Led process improvement initiatives using Lean Six Sigma principles, resulting in enhanced efficiency and customer satisfaction • Conducted onboarding training for all new Client Service Analysts as they were joining the team

• Partnered with clients to devise a social media strategy and “voice” for the customer based on their marketing goals and oversaw the execution and creation of content for online campaigns at this creative marketing agency• Enhanced brand visibility for a diverse set of clients such as Komori America Corp, Rentokil, Ambius, Thanx Media, and Tukaiz, LLC, increasing social media engagements by 347%