Brandon Herrera work email
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Brandon Herrera personal email
As an Operations Performance Manager at CLEAR, a biometric security company, I leverage data analysis and team development skills to optimize performance. I have over two years of experience in managing and improving operations for on-demand and e-commerce platforms, such as Instacart and Amazon.My mission is to create a culture of accountability, performance, and team development, while ensuring customer satisfaction and security. I have devised strategies to meet sales, service, and security goals, applied programs and 1:1s to coach and mentor team members, and managed and analyzed data leading to the highest performance in years. I am passionate about problem-solving, communication, and customer success.
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Operations ManagerClearMaryville, Mo, Us
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Operations Manager, TrainingClear Jan 2024 - PresentSt Louis, Missouri, United States• Developed tools to track and facilitate various training initiatives. • Implemented training in-line with legal, security, and compliance protocols set by TSA and Homeland Security. • successfully implemented trainings set forth to initiate new technologies and procedures.
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Operations Performance ManagerClear (Clearme.Com) Dec 2022 - Jan 2024St Louis, Missouri, United States• Devised how to employ team members to meet sales, service, and security goals despite staffing concerns using available data.• Applied programs and 1:1s to build a culture of accountability, performance, and team development.• Managed and analyzed data leading to highest performance in years.
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Site ManagerInstacart May 2021 - Dec 2022Greater St. Louis● Hosted events across Pods to aid with resume and interview skills leading to multiple promotions ● Composed standardized messaging to minimize confusion, misinformation, or perceived favoritism● Developed tools within Excel leading to 53% quality and 6% timeliness improvement ● Handled escalated conversations to mitigate company risk while also retaining our talent -
Area ManagerAmazon May 2020 - Feb 2021Hazelwood, Missouri, United States● Trained and coached a team of 130 Associates leading to a 99.9 quality and compliance rating.● Mentored Associates leading to numerous promotions and added responsibilities for my team.● Launched a new site which significantly improved in every metric compared to the previous site. -
AdvocateGoldman Sachs Jul 2019 - May 2020Greater Salt Lake City Area● Managed escalations alongside Legal, Risk, and Compliance leading to an all-time low in workload.● Adapted methods to be more straightforward and effective which was adopted by the team.● Edited letters drafted by peers to be sent to customers advising them of findings and decisions.● Presented leadership and best practice methodologies in weekly meetings to better our team. -
Collections SpecialistGoldman Sachs Apr 2019 - Jul 2019Greater Salt Lake City AreaCollected highest amount of loan dollars per customer and per capita leading to record lows.● Mentored and trained colleagues on best practices and methodologies for collecting on loans.● Gathered information and presented new methods for quality assurance team leading to higher team metrics.
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Service SpecialistGoldman Sachs Nov 2018 - Apr 2019Provo, Utah Area● Created an excel format to track schedule adherence, quality assurance, and steps to better individuals leading our team to be highest performing among peers.● Assisted with onboarding and servicing loans assisting with the receipt of the JD Power award in customer service.
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Site SurveyorBrio Energy May 2018 - Sep 2018Rexburg, Id -
Agent OwnerAflac Sep 2016 - Sep 2018Rexburg, Id• Mediated between clients, various business and medical entities and ensured 100% payment on claims.• Formed means of asset management allowing for the optimization of productivity which were adopted across the company market.• Contacted businesses to set up meetings resulting in presentations which earned over $100,000 in revenue within the first year. -
TechnicianAvant-Garde May 2017 - Sep 2017Idaho Falls, Idaho
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ManagerBig D Oil Co Sep 2014 - May 2016Rapid City, South DakotaMeeting with vendors, scheduling and training employees, analyzing cash in verses out, customer service, mediating between employees, handling customer concerns, cooking, advertising, stocking strategically, maintenance, etc.
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ParaprofessionalRapid City Area Schools Oct 2013 - Jun 2014 -
Substitute TeacherWest Boylston Middle/High Oct 2009 - Apr 2011Classroom management, peer mediation, educating, keeping to a schedule, maintaining classroom as teacher saw fit.
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StaffAfter School Child Care Mar 2005 - Apr 2011Mediation, security, childcare, education, etc.
Brandon Herrera Skills
Brandon Herrera Education Details
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Bachelor Of Science - Bs
Frequently Asked Questions about Brandon Herrera
What company does Brandon Herrera work for?
Brandon Herrera works for Clear
What is Brandon Herrera's role at the current company?
Brandon Herrera's current role is Operations Manager.
What is Brandon Herrera's email address?
Brandon Herrera's email address is br****@****art.com
What schools did Brandon Herrera attend?
Brandon Herrera attended Brigham Young University - Idaho, Brigham Young University - Idaho.
What are some of Brandon Herrera's interests?
Brandon Herrera has interest in Social Services, Children, Civil Rights And Social Action, Politics, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Arts And Culture.
What skills is Brandon Herrera known for?
Brandon Herrera has skills like Customer Service, Leadership, Public Speaking, Education, Research, Philosophy, History, Reading Comprehension, Writing, Teamwork, Data Analysis, Training.
Who are Brandon Herrera's colleagues?
Brandon Herrera's colleagues are Jack Cohen, Brooke Connors, Faith Stewart, Mehnaz Ahmed, Omozusinoria Okoyomon, Tony Pharias, Yari Garcia.
Not the Brandon Herrera you were looking for?
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2ml.com, bankofamerica.com -
1umn.edu -
Brandon Herrera
Healthcare Engineer | B.S. In Mechanical Engineering And Minor In Unmanned Aerial SystemsNorth Las Vegas, Nv2nias-uas.com, proautomated.com -
1fmr.com -
Brandon Herrera
Founder/Ceo And Game Developer | 2X Ucf Alumni | Visiting Instructor At The University Of Central FloridaOrlando, Fl
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