Brandon Herrera Email & Phone Number

Maryville, Mo, Us

St Louis, Missouri, United States

• Developed tools to track and facilitate various training initiatives. • Implemented training in-line with legal, security, and compliance protocols set by TSA and Homeland Security. • successfully implemented trainings set forth to initiate new technologies and procedures.

St Louis, Missouri, United States

• Devised how to employ team members to meet sales, service, and security goals despite staffing concerns using available data.• Applied programs and 1:1s to build a culture of accountability, performance, and team development.• Managed and analyzed data leading to highest performance in years.

Greater St. Louis

● Hosted events across Pods to aid with resume and interview skills leading to multiple promotions ● Composed standardized messaging to minimize confusion, misinformation, or perceived favoritism● Developed tools within Excel leading to 53% quality and 6% timeliness improvement ● Handled escalated conversations to mitigate company risk while also retaining our talent

Hazelwood, Missouri, United States

● Trained and coached a team of 130 Associates leading to a 99.9 quality and compliance rating.● Mentored Associates leading to numerous promotions and added responsibilities for my team.● Launched a new site which significantly improved in every metric compared to the previous site.

Greater Salt Lake City Area

● Managed escalations alongside Legal, Risk, and Compliance leading to an all-time low in workload.● Adapted methods to be more straightforward and effective which was adopted by the team.● Edited letters drafted by peers to be sent to customers advising them of findings and decisions.● Presented leadership and best practice methodologies in weekly meetings to better our team.

Greater Salt Lake City Area

Collected highest amount of loan dollars per customer and per capita leading to record lows.● Mentored and trained colleagues on best practices and methodologies for collecting on loans.● Gathered information and presented new methods for quality assurance team leading to higher team metrics.

Provo, Utah Area

● Created an excel format to track schedule adherence, quality assurance, and steps to better individuals leading our team to be highest performing among peers.● Assisted with onboarding and servicing loans assisting with the receipt of the JD Power award in customer service.

Rexburg, Id

Rexburg, Id

• Mediated between clients, various business and medical entities and ensured 100% payment on claims.• Formed means of asset management allowing for the optimization of productivity which were adopted across the company market.• Contacted businesses to set up meetings resulting in presentations which earned over $100,000 in revenue within the first year.

Idaho Falls, Idaho

Rapid City, South Dakota

Meeting with vendors, scheduling and training employees, analyzing cash in verses out, customer service, mediating between employees, handling customer concerns, cooking, advertising, stocking strategically, maintenance, etc.

Classroom management, peer mediation, educating, keeping to a schedule, maintaining classroom as teacher saw fit.

Mediation, security, childcare, education, etc.

Bachelor Of Science - Bs

Bachelor Of Science - Bs, Phi