Brandon Loy Email & Phone Number

Lahaina, Hi, Us

New Event Location Selected Each Year

Assist VP of IT provide IT services for the Breeders Cup World Thoroughbred Championships & Handicapping Tournaments.Provide Tournament Executives & qualifiers (on-site & remote) with a concierge quality end user experience (software administration, result auditing, live TV presentation) as they compete in the largest real money handicapping tournament in the world.

St. Petersburg, Fl

- Technology Refresh / Infrastructure Design / Future Scaling / Customer Growth & Retention / Destination Mapping- Creative Vision / Lead Your Market Design / Thrive with Aesthetic AppealActive consultation and design to align business technology needs with the most dynamic, adaptable, & cost effective presence in maintaining & future growth projection. Our technology refresh analysis establishes, uncovers, and/or restores business efficiencies with hand selected technologies backed by a decade of knowledge & experience running IT networks.- Together we identify what your customer wants & blueprint the most efficient 'sustainable results' process to become/remain your industry leader.- Custom CMS & automation software designed to perform, process, track, schedule, & reveal your customer & business objectives

Maui, Hawaii

Tampa/St. Petersburg, Florida Area

- CEO initiated a complete house cleaning of IT & Marketing then brought me in to modernize & rebuild both to increase revenue.- Identified immediately sales/customer gaps costing the business considerable lost closing revenue. Cut their email marketing costs in half while maintaining volume (1.5 million pieces per month).- Developed & designed a custom CMS, appointment management, lead tracking, sales funnel system from scratch (Angular, PHP, Node.js) to position their sales staff above all current competitors (lead base API automated, date based deadline & seasonal marketing campaigns, centralized appointment scheduling management, client & sales rep history tracking, sales funnels, client relationship development, & re-targeting capabilities). - Resulted in monthly revenue average increase of 38% per month to prior year month (for 18 straight months).

Clearwater, Fl

Business merger led to a new upper level management structure. With the COO & Sr. Operations Director positions (both direct reports) being dissolved I was the highest level operations employee remaining within the department. Through this growth induced restructuring / acquisition I ensured our existing clients & customer care support remained the top priority of remaining staff. This was done to protect the business through the transition to the new President & VP of Operations. We were able to transition & integrate the new leadership, systems, processes, & vision in an efficient & effective manner.

Clearwater, Fl

Groomed 3 talent rich departments (Technical Support, Installations, & Integrations Team Operations) through considerable growth in an extremely short amount of time (from 5 to 30 Employees in 12 months). Drove development on an internal custom CMS to modernize our ability to take customer success personally.Shaped the design of rapidly evolving SaaS desktop & tablet software to meet the needs of the largest automobile names in the business (e.g., Toyota, Subaru, Mercedes Benz).Capitalized on a foundational role in securing the contract with Mercedes-Benz USA (361 Dealerships) through solo cross-country trial pilot dealership demonstrations to Regional Leading Principals & Multi-Dealer Management Executives. Extensive cross-operations teamwork & patient diplomacy with leadership at Mercedes-Benz Corporate enabled all parties to reveal a consummate relationship.

Clearwater, Fl

After signing Subaru of North America (667 Dealerships) was responsible for the development, implementation & leadership of the product Installations & Customer Support engagement methodology. Through the diligent efforts of a handpicked team we were able to on-board & help lift Subaru to lead North American auto sales growth percentage for 2 straight years (2013 & 2014).

Lexington, Kentucky Area

Administered information technology needs of Lexington & New York offices in a networked environment. Implemented, monitored & maintained servers, PCs, VoIP systems/phones, peripherals, software & hardware, database servers, & administration of Windows 2003 Servers. Completed software migration from Windows NT 4.0 through Windows Server 2003 (native Active Directory).Maintained annual IT Department budget (2006 – $1.21 Million). Made purchasing decisions on network equipment, file servers, workstations, software, etc. Responsible for full network hardware/software inventory asset documentation, lifecycle analysis, & procurement.Streamlined company security protocols to conform to yearly security audit best practice recommendations. Developed & executed offsite data backup & recovery strategy. Modified Help Desk operation to adapt to fluctuating workload & issue priority as company size doubled.Remote network design, setup & support for multiple yearly events in Las Vegas, & Breeders’ Cup WTC at select race tracks around the country.Designed & installed corporate Internet gateway/firewall system.In-House Training - Developed & taught advanced courses to enhance office productivity

Lexington, Ky

Top Level (Tier 3) -Expert Technician status. Authored procedure & technician manuals presently used to manage all 2500 plus users on network. Manuals detail configuration settings & advanced network troubleshooting. As leader of 3 person team, organized & trained over 80 technicians during two-week training seminars each semester. Maintained 32 staff computers in residence halls: repairing, reconfiguring, upgrading hardware & software.Primary contact within I.S. Tech Department, saved University of Kentucky over $45,000 on a contract with private software company by gaining access to a group of servers which the present Administrator was unable to access.Oversaw help desk support. Managed distribution of problem tickets to technicians; monitoring of current skill level of employees to meet staffing requirements.Database auditor, meticulously maintained clean & precise record of all call center requests.

B.A., Finance, Major Gpa - 3.45

Activities and Societies: Entrepreneurship, Triathlon, Cycling, Running, Swimming, Yoga

A.A.S., Computer Information Systems, Network Technologies, Gpa - 3.71

Activities and Societies: Phi Theta Kappa

Education record