Brandon Ashley Email & Phone Number

Pelham, Nh, Us

Remote First, Us

Circle is a global financial technology company helping money move at internet speed. Their mission is to raise global economic prosperity through the frictionless exchange of value.Created, coached and managed the global IT Service Desk team. Led efforts to simplify and enhance support processes and the customer experience. Developed and maintained robust ITSD platform to include SLAs, KPI’s and RCA to assess, measure the IT support process to identify areas of concern, and drive continuous improvement. Supported on-boarding/off-boarding processes. Developed processes to control costs of IT purchases and vendor management to align with business needs. Accomplishments:-Designed and spearheaded the build-out of the new global IT Service Desk (ITSD)platform following ITIL standard areas including: Incident, Request, Problem,Knowledge, Asset and Change Management-Innovator of workflows to automate 1,500 monthly tickets about 50% reducing the impact on a lean IT team; increasing both the end user experience and overall ticket deflection-Catalyst for consolidating spend-to-leverage discounts, and reduced spend to maintain a flat budgets, even during a time of growth-Pioneered policies, procedures, and job aids to shore up everything for auditors and ensure compliance to multiple regulatory requirements

Portsmouth, Nh, Us

Bottomline Technologies helps businesses pay and get paid by automating AP cycles and financial messaging flows and designing intelligent engagement platforms for banks. Responsible for implementing repeatable standard operation policies. Creating and implemented relationships with vendors and OEMs, conduct IT procurement, managed a team of IT engineers. I executed strategic initiatives in collaboration with key stakeholders across the global enterprise. Oversaw system integration for mergers and acquisitions and multiple site decommissions. Developed and controlled costs for IT purchases, managed vendors, and aligned purchases with business needAccomplishments:-Created new condensed hardware standards for all sites globally, reducing purchase, support, and lifecycle complexity-Overhauled and redesigned employee on/off boarding, specifically focusing on remote workforce-Achieved premium service and cost advantages by building excellent vendor relationships and partnerships-Built new purchase program, including RFP creation, due diligence, pricing, supply chain activities-Consolidated software licenses into larger co-termed accounts, leveraging deeper discounts, reducing costs, complexity, and increasing available data on spend

Jacksonville , Fl, Us

The company is a leading provider of cloud-based platform solutions designed to help small and medium-sized businesses succeed online. I delivered end-user requirements with standardized processes across all sites. I acquired and developed IT talent, building high-performing teams and driving innovation. I provide a welcoming, IT-accessible environment for end users, and have procured over $9 million annually in IT assets across all sites.Accomplishments:-Reduced service complexity by eliminating multiple equipment staff-Leveraged buying power to negotiate better pricing, service, or increase specs for the same price-Drove ITAM standardization and compliance against 5,000 global assets -Created an e-waste recycling program for all global sites, recycling thousands of serialized assets and ensuring, environmentally responsible, disposal of all e-waste-Ensured data cleanliness in our asset management tool, identifying location of assets and general information including specs and age to be used in forecasting spend on refreshes-Managed migrations of Gmail to Exchange, and Exchange to Gmail with no downtime or data loss-Introduced process to flatten Mac OS builds domestically and domain migrations with little user disruption-Mentored staff to become subject matter experts in their fields, providing professional and personal support

Waltham, Ma, Us

Constant Contact is an affordable and easy-to-use email marketing tool that lets you create email marketing templates, automate and manage campaigns, build contact lists, and nurture customer relationships.I started out as an IT administrator on the service desk team and eventually was promoted to a senior member of the team. The nature of the work I did as part of the Service desk team, many tasks were considered “mission critical” for the overall success of the company. Keeping our customers going could quite literally keep the company going and able to support our many small businesses and non-profits that rely on us every day. My day to day tasks were usually directly tied into the company’s overall goals. I was very involved creating hardware standards and working with our vendors to purchase software and other equipment. I held a lead role in managing the AV buildouts and refreshes. I helped support multiple M&As including going to other locations to oversee the buildout and IT integration with an end user experience a top priority. Constant Contact was acquired by Endurance International. I went on to lead the Service Desk team for Endurance's corporate headquarters, down the street, in Burlington MA where I helped to merge the IT teams from Constant Contact team and Endurance.

Derry, New Hampshire, Us

Pinkerton Academy is a secondary school serving approximately 3,200 students, making it the largest high school in New Hampshire, I maintained 2,000 computers in a networked, multi-building environment, supporting students and staff of 500 end-users, coordinating a small team to support a highly available network as part of a small team. I researched and recommended new hardware for procurement and installation, and supported user accounts in MS Active Directory.

Us

I supported the IT infrastructure of 17 schools in the district, determining district needs, and overseeing the administration of Windows and Mac OS platforms. I planned and installed networks, built and maintained servers including Exchange, print, file, Citrix, DHCP, DNS, and DCs, and managed projects as an IT liaison during high school renovations. Highlights: -Delivered a central ticketing system to improve support to the district.

I started my career in IT as a Computer Technician where I built custom computers to meet client specifications. I provided on-site troubleshooting and tech support to address the removal of viruses, make repairs, and improve operability and capacity.

Associate In Science In Information Systems Technology, Information Technology

Certificate In Information Systems Technology