Brandon Cook Email & Phone Number

Denver Metropolitan Area, Colorado, United States

Denver Metropolitan Area

Broomfield, CO

Denver CO

• Minimized downtime by monitoring network and server health with N-Central and Kaseya.
• Supported clients ranging from private companies to government and contracted clients worldwide.
• Resolved end-user problems and made necessary modifications to the operating system, network software, and/or hardware configurations.
• Implemented security policies, network and host intrusion prevention, security event monitoring, and access control systems to achieve regulatory compliance and industry best practices.
• Ensured SLA's are achieved and client expectations are met (or exceeded)

Denver, CO

• Manage service request queue to ensure timely reaction and response to customer's technical issues with our SaaS Email Protection, Archiving, Web Protection and McAfee ePolicy Orchestrator products.
• Manages all ticketing data and creates reports for management on team performance.
• Researched, found solutions and documented solutions for the Email Protection and Archiving and Office 365.
• Point of contact and trainer for outsourced team.
• Chosen to be 1 of 4 from the team to start a Pilot project supporting new products.
• Won Intel Security's "Delight the Customer" award among 10 others worldwide for Q4 2015.

Denver, CO

• Manage trouble ticket priority and resolution while supporting 3500 small businesses around the world.
• Respond to emergency technical issues from phone calls or ticketing system.
• Provide first contact resolution as often as possible, while managing and routing task that cannot be completed on first contact. Support and administer networks (firewalls, routers and switches), VoIP systems.
• Maintain consistent numbers and work quality while continuing to grow technical knowledge and skill to further my career.

Jacksonville, Florida Area

• Support all clients from desktop to system administrative level.
• Troubleshoot and Maintained 23 physical servers, 5 virtual servers both in house and in server farm at datacenter.
• Used Citrix and Microsoft RemoteApp to deploy our cloud application solutions.
• Imaged mobile computers running Windows 7 to speed up deployment.
• Migrated 36 mailboxes from local exchange server to Office 365 and supported end clients.
• Responsible for installation and configuration of Windows Server 2012, SQL Server 2012 and SharePoint

Associate Of Science (A.S.), Computer Science

Education record