Brandon O. Email & Phone Number

United States

Dripping Springs, Tx, Us

Texas, United States

Austin, Texas Area

* Create and manage sales production and sales pipeline reports* Create and manage spreadsheets to aid the Sales Team such as Quick Price Quoting Tools* Manage data for sales demos * Manage 3rd party Sales tools* Coordination with both group and individual demos with Territory Managers* Schedule & Administer system demos for Sales group* Moderate during demos, including response to chat questions* Provide both inbound and outbound call support for Sales and Billing… Show more * Create and manage sales production and sales pipeline reports* Create and manage spreadsheets to aid the Sales Team such as Quick Price Quoting Tools* Manage data for sales demos * Manage 3rd party Sales tools* Coordination with both group and individual demos with Territory Managers* Schedule & Administer system demos for Sales group* Moderate during demos, including response to chat questions* Provide both inbound and outbound call support for Sales and Billing as needed* Support direct sales personnel with product or order status inquiries* Provide consistent follow through to customers on any questions or issues related to info, pricing, or implementation Show less

Canby, Oregon, United States

* Provide Technical and Operational support on Customer Management System application* In-depth knowledge of HawkSoft CMS, vWorkspace (remote server connectivity), Parallels, VMware, * QuickBooks/QuickBooks Online and other related support/management tools* Assist customers (nationwide) via telephone, email, chat, and remote connectivity.* Help in resolving a wide variety of technical issues including hardware-related, Operating systems and network/remote connectivity - as well as… Show more * Provide Technical and Operational support on Customer Management System application* In-depth knowledge of HawkSoft CMS, vWorkspace (remote server connectivity), Parallels, VMware, * QuickBooks/QuickBooks Online and other related support/management tools* Assist customers (nationwide) via telephone, email, chat, and remote connectivity.* Help in resolving a wide variety of technical issues including hardware-related, Operating systems and network/remote connectivity - as well as data security & backup solutions. Show less

Tualatin, Oregon

- Currently holding rank of 5th Degree Black Belt – also certified with Kukkiwon (Seoul, Korea) and U.S.A. Taekwondo- Operating a successful martial arts school as a part of the Pacific Northwest’s top martial arts association- Instructing well over 120 students of all ages (3 and up) in Hapkido and Olympic-style Taekwondo- Implemented special events and workshops to further develop student skills, but also to maintain client retention & rapport- Developed yearly “conferences”… Show more - Currently holding rank of 5th Degree Black Belt – also certified with Kukkiwon (Seoul, Korea) and U.S.A. Taekwondo- Operating a successful martial arts school as a part of the Pacific Northwest’s top martial arts association- Instructing well over 120 students of all ages (3 and up) in Hapkido and Olympic-style Taekwondo- Implemented special events and workshops to further develop student skills, but also to maintain client retention & rapport- Developed yearly “conferences” with parents & students to continually assess and monitor student progression- Creation and implementation of curriculum development (hard copy, media & online) for student training of new & existing materials- Created / launched “Max-Fit” – an adult workout class fusing martial arts with core/cardio emphasis (~2010 to present)- Have produced dozens of black belt students – as well as hundreds of individuals more confident and more successful in life Show less

Vancouver, Wa

- Technical Trainer for Digital Entertainment Services division- Provided technical training/documentation for Wal-Mart Video Download product to internal/external teams- Stakeholder in creation of a Learning Management System / Knowledge Base for team members and extended organization- Assisted with QA Testing and client software download (alpha & beta)- Took on the role of team lead; managed other contractors and resource allocation for Team Manager- Technical point of… Show more - Technical Trainer for Digital Entertainment Services division- Provided technical training/documentation for Wal-Mart Video Download product to internal/external teams- Stakeholder in creation of a Learning Management System / Knowledge Base for team members and extended organization- Assisted with QA Testing and client software download (alpha & beta)- Took on the role of team lead; managed other contractors and resource allocation for Team Manager- Technical point of contact for data backup, hardware specifications & remote connectivity – as well as Asset Management Show less

Sherwood, Or

Olympic Taekwondo school; a partner of US West Coast Taekwondo Association.A member of the World Taekwondo Federation

Carlsbad, Ca

- Administration of Technical Support S.O.P’s (Standard Operating Procedures) as well as user documentation and training sessions- Conducted IT-training for both Sales & on-site new-hires; IT representative at annual Sales Meetings (offsite international convention)- Coordinator between internal site support teams at multiple global locations; assisted with Mergers & Acquisitions- Technical liaison for business departments for special requests, projects, and assistance- Created… Show more - Administration of Technical Support S.O.P’s (Standard Operating Procedures) as well as user documentation and training sessions- Conducted IT-training for both Sales & on-site new-hires; IT representative at annual Sales Meetings (offsite international convention)- Coordinator between internal site support teams at multiple global locations; assisted with Mergers & Acquisitions- Technical liaison for business departments for special requests, projects, and assistance- Created in-depth documentation / training material for Service Desk outsourcing project (Hyderabad, India)- Provided 2 weeks+ of on-site training and support during Service Desk transition to new team (~8-12 analysts) (Hyderabad, India)- Implemented company-wide policies and procedures for IT Procurement flow and ordering processes. (SLAs)- Successfully managed a global-scale project for development & deployment of standardized computer images (desktop & laptop)- Successful completion of North American Sales Laptop Upgrade/Refresh Project (~250 clients)- Provided technical support and knowledge, supporting both a nationwide sales force (250+ remote users) and executives (VIPs)- Designed, scheduled, and installed Home Wireless networks for the CEO and Extended Leadership Team- Point of Contact for escalation of support issues for Service Desk & Site Support teams (VPN, Blackberry, Sales Support, etc) Show less

Houston, Texas Area

- Support in excess of 400+ users in a high-end Trade Floor environment, resolving issues and requests - Trade Floor “Focal Point” – lead I.T. contact for resolving and escalating issues, requests, etc.- Consistently maintained a 1st-class level of Customer Service / relationship with client community in which I support- Worked closely with other internal I.T. departments (such as development, messaging, hardware, etc.) on requests/issues that require other groups’ involvement or… Show more - Support in excess of 400+ users in a high-end Trade Floor environment, resolving issues and requests - Trade Floor “Focal Point” – lead I.T. contact for resolving and escalating issues, requests, etc.- Consistently maintained a 1st-class level of Customer Service / relationship with client community in which I support- Worked closely with other internal I.T. departments (such as development, messaging, hardware, etc.) on requests/issues that require other groups’ involvement or assistance.- Project Specialist working with the Trade Floor Implementation Group for the Global Win2K migration (Project GEM - Win2k)- Managed deployments of groups / departments to the new Windows2000 Operating System- Assisted the Hardware Team, in providing assistance analyzing and configuring Enron PCs and laptops- Worked closely with a POC from each department in coordinating a deployment schedule/timeframe- Provided post-migration support for groups following the deployment of the new operating system- Tracked inventory/equipment, setup and configured PDA’s to new Connect Software, etc. Show less

Houston, Texas Area

- Managed/Supervised up to 20 employees, including HelpDesk Staff, Desktop Support, and Field Operations- Created & Maintained staff schedules, including after-hours On-Call Support rotations- Evolved existing I.T. dispatch center to 1st Level Troubleshooting HelpDesk- Incorporated a new helpdesk software package to further enhance support capability, providing Remote Client connectivity, Asset Management, and Software Delivery systems.- Held training classes/forums for both… Show more - Managed/Supervised up to 20 employees, including HelpDesk Staff, Desktop Support, and Field Operations- Created & Maintained staff schedules, including after-hours On-Call Support rotations- Evolved existing I.T. dispatch center to 1st Level Troubleshooting HelpDesk- Incorporated a new helpdesk software package to further enhance support capability, providing Remote Client connectivity, Asset Management, and Software Delivery systems.- Held training classes/forums for both internal departments and Client Community- Responsible for providing department Metrics, broken down by employee for monthly review- Lead Contact in Y2K remediation projects, messaging client migration, & standard image solution- Introduced HelpDesk/Desktop Policies & Procedures, Service Level Agreements, & Load Balancing- Client Liaison to Executives, Directors, and other Dept. Heads with regards to IT issues within their group(s)- Assisted employees with developing goals and objectives, as well as assisting them with their career paths Show less

Beaverton, Or

Portland, Oregon Area