Brandon O. Email & Phone Number

Dripping Springs, TX, US

Texas, United States

Austin, Texas Area

* Create and manage sales production and sales pipeline reports* Create and manage spreadsheets to aid the Sales Team such as Quick Price Quoting Tools* Manage data for sales demos * Manage 3rd party Sales tools* Coordination with both group and individual demos with Territory Managers* Schedule & Administer system demos for Sales group* Moderate during.

Canby, Oregon, United States

* Provide Technical and Operational support on Customer Management System application* In-depth knowledge of HawkSoft CMS, vWorkspace (remote server connectivity), Parallels, VMware, * QuickBooks/QuickBooks Online and other related support/management tools* Assist customers (nationwide) via telephone, email, chat, and remote connectivity.* Help in.

Tualatin, Oregon

- Currently holding rank of 5th Degree Black Belt – also certified with Kukkiwon (Seoul, Korea) and U.S.A. Taekwondo- Operating a successful martial arts school as a part of the Pacific Northwest’s top martial arts association- Instructing well over 120 students of all ages (3 and up) in Hapkido and Olympic-style Taekwondo- Implemented special events and.

Vancouver, WA

- Technical Trainer for Digital Entertainment Services division- Provided technical training/documentation for Wal-Mart Video Download product to internal/external teams- Stakeholder in creation of a Learning Management System / Knowledge Base for team members and extended organization- Assisted with QA Testing and client software download (alpha & beta).

Sherwood, OR

Olympic Taekwondo school; a partner of US West Coast Taekwondo Association.A member of the World Taekwondo Federation

Carlsbad, CA

- Administration of Technical Support S.O.P’s (Standard Operating Procedures) as well as user documentation and training sessions- Conducted IT-training for both Sales & on-site new-hires; IT representative at annual Sales Meetings (offsite international convention)- Coordinator between internal site support teams at multiple global locations; assisted.

Houston, Texas Area

- Support in excess of 400+ users in a high-end Trade Floor environment, resolving issues and requests - Trade Floor “Focal Point” – lead I.T. contact for resolving and escalating issues, requests, etc.- Consistently maintained a 1st-class level of Customer Service / relationship with client community in which I support- Worked closely with other internal.

Houston, Texas Area

- Managed/Supervised up to 20 employees, including HelpDesk Staff, Desktop Support, and Field Operations- Created & Maintained staff schedules, including after-hours On-Call Support rotations- Evolved existing I.T. dispatch center to 1st Level Troubleshooting HelpDesk- Incorporated a new helpdesk software package to further enhance support capability.

Beaverton, OR

Portland, Oregon Area