Brandon Patrick Email & Phone Number

Chicago, IL, US

Chicago IL

• Restructured, rebranded and launched new to go market strategy for IT Managed Service practice
• Achieved, and developed team to support, client growth of 600% in first 5 years
• Expanded offerings to include technology consulting services, leveraging existing staff skill sets, to add revenue with no additional cost to the organization
• Developed and implemented organizational structure to promote engagement and problem solving, while also setting a clear direction for career growth
• Client Delivery: Serve as vCIO or vCTO to help clients align their technology strategy with their business strategy, and also lead the execution or implementation of related efforts
• Client Service Highlights: Lead Disaster Recovery efforts for The Second City after a devastating fire; Lead environment recovery efforts for The Adler Planetarium after a series of proprietary systems failed

Mahomet, IL; Geneva, IL; Bloomington, IL

- Purchased existing salon with 14 year history, grew revenue by 30% in two years- Purchased second salon two years later, doubling the both the size and revenue of the company- Later expanded to 3rd location in Illinois- Advisor role includes oversight and delivery of financial, sales and marketing operations - Currently generating revenues of $2 million.

Chicago IL

• Led strategic initiative for a Fortune 500 food manufacturer, aimed at determining how to successfully integrate a portfolio of unique brands into the organization. The effort involved uncovering functions within each.

• Led project to assess a company-wide business and technology transformation program focused on leveraging middleware technology to integrate four ERP systems and provide unified business functions across entities..
• Lead post acquisition integration efforts for a $300M online auction marketplace by completing a functional gap analysis, developing and recommending an integration approach, drafting an integration plan, and managing.
• Developed and managed a requirements gathering methodology to migrate two legacy claims processing systems for a $100M dental health insurance provider
• Redesigned organizational structure by analyzing effectiveness and span of control for store level management roles and above for a $400B retail corporation

• Fulfilled dual roles as Process Architect and Project Manager as part of a program effort to implement a single claims processing software solution enabling company wide business processes for a $700M dental health.
• Served as Project Manager for two IT systems support teams in the planning and development of deliverables for the post merger go live of Customer Information Systems and the new call center IVR front-end application.
• Completed the design and implementation planning efforts for a centralized contact center for a $1.8B hotel and gaming corporation

• Led the current state process documentation and interview facilitation to support future company-wide improvement intiatives for a $150M product development company
• Facilitated documentation and analysis of current customer facing processes and assisted in the development of a CRM strategy targeted to trasform the marketing, sales and service organizations for a $500M software.

• Led client managers in an effort to improve operations in a call center contracted by a communication services provider located in Hyderabad, India
• Led team members on a project designed to improve internal induction logistics, sort and load processes, resulting in a better flow through a freight currier sorting facility that achieved cost savings of approximately.