Jake Mcgrath Email & Phone Number

Chicago, Illinois, United States

Responsible for handling first level support of service requests in a professional and timely manner. Duties include:- IT support relating to technical issues involving core business applications, operating systems, and productivity suites, such as Microsoft 365 or Google Workspace.- Support of disaster recovery solutions.- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.- Remote access solution implementation and support: VPN,… Show more Responsible for handling first level support of service requests in a professional and timely manner. Duties include:- IT support relating to technical issues involving core business applications, operating systems, and productivity suites, such as Microsoft 365 or Google Workspace.- Support of disaster recovery solutions.- Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.- Remote access solution implementation and support: VPN, terminal solutions, etc.,- Monitor the remote management & monitoring system alerts and notifications, and respond accordingly through service tickets.- System documentation maintenance with contributions to internal knowledge base.- Fast turnaround of customer requests.- Effective communication and teamwork coordination.- Work with Senior Service Desk Technicians to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.- Escalate service requests that require engineer-level support.- Responsible for entering time and expenses in the Help Desk System as they occur. Show less

Naples, Campania, Italy

* Managed 8 personnel, including medical administrative staff and medical technicians. Ensured completion of regional safety analyses evaluating potential workplace health and safety risks and developed risk mitigation strategies.* Facilitated and instructed 112 Occupational Health and Preventive Medicine educational courses to 196 personnel, resulting in 60 promotions for hospital personnel.* Conducted 2,036 patient encounters for travel medicine and medical threat briefings for… Show more * Managed 8 personnel, including medical administrative staff and medical technicians. Ensured completion of regional safety analyses evaluating potential workplace health and safety risks and developed risk mitigation strategies.* Facilitated and instructed 112 Occupational Health and Preventive Medicine educational courses to 196 personnel, resulting in 60 promotions for hospital personnel.* Conducted 2,036 patient encounters for travel medicine and medical threat briefings for personnel traveling to the U.S. Africa Command area.* Performed 17 infectious disease surveillance surveys and 34 pest control inspections to ensure proactive health protection against communicable and vector-based diseases.* Advised military and civilian communities regarding health or safety issues.* Monitored medical treatment facility activities for 2 naval health care facilities in Italy to ensure adherence to U.S. and international standards or regulations. Show less

Downers Grove, Illinois, United States

* Collaborated with Department of Health and Human Services professionals to assess client needs and plan vocational skills training.* Provided job placement services, on-site skills training, and other support services to over 20 individuals with autism and other developmental disabilities.* Obtained the highest percentage of long-term successful community-based employment placements for clients.* Counseled individuals to help them understand and overcome personal, social, or… Show more * Collaborated with Department of Health and Human Services professionals to assess client needs and plan vocational skills training.* Provided job placement services, on-site skills training, and other support services to over 20 individuals with autism and other developmental disabilities.* Obtained the highest percentage of long-term successful community-based employment placements for clients.* Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations. Show less

Master Of Science - Ms, Cybersecurity

Information Technology

Attended Global Information Technology's Professional 6 Program, which conducted certification preparation courses for the following.

Bachelor Of Science - Bs, Computer Software Engineering, 4.0

Activities and Societies: DePaul Student Veterans Union, Upsilon Pi Epsilon (UPE) Current alumnus of DePaul's College of Computing.

Bachelor Of Arts - Ba, English Literature (British And Commonwealth)

Bachelor Of Science - Bs, Physiology, General

Completed a dual degree, earning a B.S. in physiology with a neuroscience minor, and a B.A. in English Literature.