The Rotational Development Program is a 2-year program containing six rotations spanning four months each across Direct Supply's LOBs and core functional areas:Customer Success - eProcurementCreated a Customer Snapshot tool as the one source of truth for customer data points and qualitative sentiment utilized by the Customer Success team and Senior Leadership team that is utilized during business reviews and ad hocCustomer Service – ProductsAutomated 122 hours of work annually by building an advanced survey tool to efficiently collect and communicate customer service requests between Customer Care and Vendor ManagementMarketing – Building Services- Established the framework for how the LOB identifies and analyzes savings, reported out $2.01M savings and $420k savings opportunities for the LOB's biggest customerTech Operations – eProcurement- Built user stories using agile methodology to prioritize 21 automation opportunities based on impact and effort which has resulted in 4+ stories releasing into production eliminating 175+ manual hours annuallyProduct Management - Connected Clinical Solutions- Created a financial model for a new clinical partnership opportunity that drove negotiating terms centered on capturing 20% of the value created on a $300M opportunity- Established business reviews as a new capability to drive utilization, expand customer penetration, and pitch new business through dynamic reportingSupply Chain Analytics and Sourcing - Products & Manufacturing- Identified white labeling process improvement opportunities to move product launch timelines up by 2+ weeks on select product categories- Built a new Capital Supplier Metric Dashboard to identify bottom supplier performance and improvement opportunities Finance - Products

• Sourced, vetted, and onboarded 8 service providers into the network to support rapid growth and change across the LOB• As part of a 3-person team, built a new outsourced contractor team and processes to exceed expectations – enabling a new company capability that unlocked $35 M+ in revenue in 2021• Performed analysis for account penetration, Covid project work, and service network metrics that helped drive leadership decisions

• Increased customer visibility into our COVID-compliant service network by 240%, assuring healthcare customers peace of mind when dispatching our technician network throughout COVID• Researched the competitive landscape of facility maintenance SaaS companies and provided a detailed report and recommendations with identified gaps and ways to leverage competitive advantages

• Participated in the complete sales process from prospecting to closing in order to sign new restaurants onto the online ordering platform.• Closed and signed 40 new restaurants in Los Angeles, Raleigh, Chicago, and New York regions.• Achieved the highest volume of weekly sales 4/10 weeks in a group of 7 sales interns.• Owned account management tasks involving problem-solving, negotiation, and restaurant satisfaction.

• Identified $350,000 value in esophageal dilator sales leads through a calling campaign. $10,000 of the leads closed by the end of the summer internship, with more anticipated to close at the end of long sales cycles.• Worked on calling campaign to determine market information to assist with R&D projects and revenue generating efforts.• Used CRM sales data to report out market size and penetration for esophageal dilator product lines• Gained an understanding of products offered in the healthcare division through techinical training and shadowing sales reps in-office and in local travel

• Worked with a graduate student to analyze marketing strategy and public relations trends for firearm companies during and after major tragedies• Gathered and formulated Twitter data to be analyzed by natural language processing