Brandon Martin

Brandon Martin Email and Phone Number

System Engineer 4 - Release Manager, Salesforce - ADO @ Zions Bancorporation
West Jordan, UT, US
Brandon Martin's Location
Salt Lake City Metropolitan Area, United States
Brandon Martin's Contact Details

Brandon Martin work email

Brandon Martin personal email

n/a

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About Brandon Martin

Brandon Martin is a System Engineer 4 - Release Manager, Salesforce - ADO at Zions Bancorporation. He possess expertise in crm, integration, cloud computing, salesforce.com, enterprise software and 40 more skills. He is proficient in English.

Brandon Martin's Current Company Details
Zions Bancorporation

Zions Bancorporation

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System Engineer 4 - Release Manager, Salesforce - ADO
West Jordan, UT, US
Website:
zionsbancorporation.com
Employees:
3929
Brandon Martin Work Experience Details
  • Zions Bancorporation
    System Engineer 4 - Release Manager, Salesforce - Ado
    Zions Bancorporation
    West Jordan, Ut, Us
    View
  • Rainfocus
    Senior Implementation Manager : Event Quality Control & Event Analytics Engineering
    Rainfocus Oct 2023 - Present
    Lead two teams under our Implementation umbrella.Event Quality Control : Lead a Quality Control team in establishing and maintaining a new robust quality assurance baseline to testing client event configurations before workstream launch dates to ensure product and configurations meet or exceed customer expectations. My mission is to Increase client sentiment by focusing on the following key areas:1) Early issue detection reducing client impact2) Improve implementation times through less back and forth3) Observe product best practices are being implemented4) Product enhancements utilizing data for common failure points.Event Analytics Engineering : Team of front line data experts that are a consultative resource to both clients and internal Implementation teams on:1) Platform out-of-box event analytic offerings 2) Custom Analytic requests which consist of utilizing SQL and JSON to create / edit Dashboards and Reports for custom integrations or non out-of-box requests.
    View
  • Rainfocus
    Senior Implementation Manager : Event Quality Control
    Rainfocus Aug 2023 - Oct 2023
    Lead a Quality Control team in establishing and maintaining a new robust quality assurance baseline to testing client event configurations before workstream launch dates to ensure product and configurations meet or exceed customer expectations. My mission is to Increase client sentiment by focusing on the following key areas:1) Early issue detection reducing client impact2) Improve implementation times through less back and forth3) Observe product best practices are being implemented4) Product enhancements utilizing data for common failure points.
    View
  • Rainfocus
    Senior Implementation Manager : Product Liaison - Advanced Technical Services
    Rainfocus Dec 2022 - Aug 2023
    Lead a new team of experts that are the conduit between Product Management, Product Development, and Support teams within Customer Success organization. Drive strategy across three main areas:1) Support Product Development / roadmap including new functionality and emerging technologies2) Explore growth and adoption opportunities through piloting new initiatives3) Improve client experience and internal efficiencies by solving platform, knowledge and process problems.
    View
  • Rainfocus
    Implementation Manager : Product Liaison - Advanced Technical Services
    Rainfocus May 2022 - Dec 2022
    Lead a new team of experts that are the conduit between Product Management, Product Development, and Support teams within Customer Success organization. Drive strategy across three main areas:1) Support Product Development / roadmap including new functionality and emerging technologies2) Explore growth and adoption opportunities through piloting new initiatives3) Improve client experience and internal efficiencies by solving platform, knowledge and process problems.
    View
  • Rainfocus
    Client Support Manager : Subject Matter Experts
    Rainfocus Sep 2021 - May 2022
    Lead a brand new team of top talent technicians in the Services organization to be product experts. Focusing on request deflection from our Product group and being Tier 3 level support to our Service Teams.
    View
  • Datamaster
    Director Of Development Operations
    Datamaster May 2021 - Sep 2021
    Responsible for upholding successful company operations by implementing business strategies and fostering business relationships. Duties include maintaining frequent communications with company Executives, Board Members, key stake holders and reviewing operational data to track the progress of business initiatives. KPI’s and deliverables for Software Engineer in Test & Development teams, Platform Release for both internal tools and Product, Salesforce Admin and interdepartmental processes.
    View
  • Datamaster For Appraisers
    Manager Software Engineer In Test / Quality Assurance / Platform Deployment
    Datamaster For Appraisers Dec 2020 - May 2021
    Leader in the Software Development organization overseeing testing infrastructure to improve the quality of product. Key focus is improving our automation strategy and driving down product defect count. ▪ Received the companies first “Above and Beyond award” for Q1 2021.
    View
  • Datamaster
    Quality Assurance Lead
    Datamaster Sep 2020 - Dec 2020
    Lead Quality Engineer working on: - Automation framework.- Test planning - Project design- Manage test documentation- Test execution / maintenance- Reporting / Metric Tracking- Feedback / Suggestions
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  • Spot Business Systems, Llc
    Manager Technical Services
    Spot Business Systems, Llc Mar 2019 - Sep 2020
    Leader in our Technical Support organization, managing all service-related operations. Mentoring all generations of software technicians by understanding their needs, strengths and weaknesses then providing supportive feedback to help them drive customer success metrics, achieve personal career goals, and operate at optimum efficiency when handling customer concerns.
    View
  • Nice Incontact
    Software Engineer Test / Automation
    Nice Incontact Dec 2018 - Mar 2019
    Greater Salt Lake City Area
    Delivery and improving the quality of NICE inContact Integration products and contact routing infrastructure. This position is responsible for designing and implementing build and test infrastructure, creating and enforcing good engineering practices, and evaluating product and platform quality. Creating new test harnesses, automate testing, implement new automation tools and create innovative automated test systems. These test systems explore and validate the functional correctness, performance capabilities, and resource usage of our IEX (WFM) and ENGAGE (Realtime analytics / screen recording).
    View
  • Nice Incontact
    Software Engineering Test / Automation
    Nice Incontact Dec 2015 - Dec 2018
    Delivery and improving the quality of inContact products. This position is responsible for designing and implementing build and test infrastructure, creating and enforcing good engineering practices, and evaluating API quality. Creating new test harnesses, automate testing, implement new automation tools and create innovative automated test systems. These test systems explore and validate the functional correctness, performance capabilities, and resource usage of our software/API's, as well as their interaction with other inContact systems and infrastructure.
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  • Incontact
    Product Manager, Salesforce / Crm Integrations
    Incontact Aug 2014 - Dec 2015
    Midvale, Ut
    As Product Manager of CRM Integrations, I maintain my responsibilities over inContact's CRM and cloud integration strategy (including Salesforce.com, Microsoft Dynamics CRM, Oracle RightNow, Zendesk, SugarCRM, Siebel, SAP, and others)Development and administrative responsibilities such as:● Setup, configuration, and maintenance of an organization’s CRM Environment, CRM Applications(Open CTI Toolkit, AppExchange), Contact Center Solution provider environments○ These area’s include and are not limited to:○ Organization setup / management○ User setup / management○ Profile setup / management○ Security / Data access (Determining object and record access)○ Customization: fields, objects, task / activity○ Reports and Dashboards○ Screenpops○ Dialers● Open CTI Toolkit development / Lightning / Wave● Importing / managing information from a knowledge base● Building (scripting) IVR’s / workflows● WebServices and API’s● Team Management / Team Development – Leadership, prioritizing, resource management, hiring, structure, process● Product Management – Development, UI design, resource management, work prioritization, TFS, presentations, analysts, training's, documentation, marketing, sales.● Systems/software Deployment
    View
  • Incontact
    Manager, Technical Implementation Support
    Incontact Nov 2013 - Aug 2014
    Midvale, Ut
    Managing a specialty team handling Technical Support items for newly implemented customers. This teams responsibilities were to ensure customer requests and concerns were handled effectively and efficiently during their first 90 days of going live.
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  • Incontact
    Level 3 Software Analyst, Research / Development
    Incontact Apr 2013 - Nov 2013
    Midvale, Ut
    As a level 3 Software Analyst, my responsibilities were to provide the highest level of technical support to our clients and internal teams, bug management, event management, escalation management, QA/R&D duties, floor supervisor duties, trainings and onsite support. In addition to interviews, position fulfillment, Salesforce Administration duties.
    View
  • Incontact
    Level 2 Software Analyst, Team Lead, Case Manager
    Incontact Feb 2012 - Apr 2013
    Midvale, Ut
    As a level 2 Software Analyst I played many roles on the team ranging from working cases from a queue, Team Lead, case management, performance reviews, KB management and interviews.
    View
  • Incontact
    Level 1 Software Analyst
    Incontact Dec 2010 - Feb 2012
    Midvale, Ut
    As a Level 1 Software Analyst, my responsibilities were to work cases from a queue, provide phone/email/chat support and create KB articles.
    View

Brandon Martin Skills

Crm Integration Cloud Computing Salesforce.com Enterprise Software Software Project Management Scrum Strategic Partnerships Strategic Planning Customer Relationship Management Product Management Microsoft Dynamics Oracle Xml Visual Studio Microsoft Office Training Software Quality Assurance Quality Assurance Security Powerpoint Windows Software As A Service Management Team Leadership Leadership Rightnow Cloud Applications Cloud Security Salesforce.com Administration Graphic Design Firewalls Windows 7 Windows Xp Windows Vista Windows 8 Windows 8.1 Software Deployment Software Documentation Software Engineering Test Automation Test Automation Framework Jira Microsoft Sql Server C#

Frequently Asked Questions about Brandon Martin

What company does Brandon Martin work for?

Brandon Martin works for Zions Bancorporation

What is Brandon Martin's role at the current company?

Brandon Martin's current role is System Engineer 4 - Release Manager, Salesforce - ADO.

What is Brandon Martin's email address?

Brandon Martin's email address is br****@****usa.com

What is Brandon Martin's direct phone number?

Brandon Martin's direct phone number is +180167*****

What skills is Brandon Martin known for?

Brandon Martin has skills like Crm, Integration, Cloud Computing, Salesforce.com, Enterprise Software, Software Project Management, Scrum, Strategic Partnerships, Strategic Planning, Customer Relationship Management, Product Management, Microsoft Dynamics.

Who are Brandon Martin's colleagues?

Brandon Martin's colleagues are Hailey Lee, Gerri Nelson, Aap, Katherine Rodriguez, Ann Mcculloh, Joshua Little, Natalia Gomez, David Lingwall.

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