Driven by a passion for continuous improvement while challenging status quo, Brandon seeks a new opportunity to leverage his well-rounded skillset. Following his graduation from Singapore Polytechnic with a Diploma in Business Administration (Entrepreneurship), he has completed his National Service with the Republic of Singapore Air Force (RSAF).Brandon's experience spans retail sales, e-commerce, and the service industry. Most recently, he oversaw business operations at hoolah (a Buy Now, Pay Later company acquired by ShopBack). There, he managed external stakeholders like merchants and partners while collaborating internally with finance, product, and technology teams.Beyond his professional experience, Brandon brings a strong entrepreneurial spirit. He actively contributes to his community for over seven years as a Grassroots Leader with the People's Association. Currently, he chairs The Frontier Youth Network and holds various secondary appointments. In these roles, he works closely with PA officers to develop and execute programs that benefit the community.Brandon's skills include event and team management, public speaking, and leadership. These qualities, coupled with his community involvement, demonstrate a well-rounded individual with a commitment to progress.Reach out to him to find out more.Personal: me@brandontwj.com
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Business OperationsCinchSingapore -
Special Projects ManagerCinch Aug 2024 - PresentSingaporeYour tech. Your terms.Rent your favourite devices with flexible low-cost subscriptions.We are hiring! -
Aircrew SpecialistRepublic Of Singapore Air Force Aug 2022 - Jul 2024SingaporePlatform: AIRBUS H225MAs part of my National Service Committment, I flew on the H225M Medium Lift Helicopter as an Aircrew Specialist with 125 Squadron. The squadron is tasked with for SAR duties and is on alert at any moment, ready to respond to those in need. Additionally, I held the secondary appointment of S4 Assistant where I worked with stakeholders to acquire logistics and external support from vendor & suppliers. -
Operations, Financial ServicesShopback Jan 2022 - Aug 2022RegionalFollowing acquisition of hoolah by ShopBack Group in Nov 2021. Facilitated the operational transition (for both consumers and merchants) from hoolah to ShopBack including a rebranding of ShopBack (Regional Markets) in Jul 2022. -
Business OperationsHoolah Nov 2021 - Aug 2022Regional- Design new & streamline process on regional level and localising it to local markets for process-fit. - Supporting product quality and technical case escalations- Collaborate and communicate effectively with cross-functional teams- Create business processes and internal systems to manage escalations. - Drive improvements to create a delightful customer & merchant experience - Define, document, and implement processes to improve the team’s efficiency and SLA fulfilment.- Create and maintain regular management reporting and commentary along key support metrics to drive visibility and action across the business.- Sourcing to Managing vendors that support our business across all our operations supplementary team. Key Projects: Retail/Instore Sales Operations (Onboarding of Merchants, Retail Marketing POSM Ops, Brand Ambassador Project), Customer Experience Operations & Commercial ProcessesFunctional Team includes Customer & Merchant Experience Operations, Payment Operations and Collections. -
Consumer OperationsHoolah Jan 2021 - Oct 2021RegionalUnder Customer Experience - Execute internal processes to optimise collection effort on a daily basis. - Monitor customer accounts and follow up with customer for timely payments across SG/MY/HK.- Review & Process Waiver as per guidelines.- Manage collections tracker for internal tracking used regionally.- Provide time and accurate updates to internal systems based on customer responses and actions. - Collaborate and communicate cross functionality in extreme cases. - Managing 3rd party collections partners, evaluate and prepare performance reports.- Implemented processes to improve operations efficiency and utilise opportunities with tech to automate and enhance processes.- Established initial reporting guideline and insights for collections across SG/MY/HK for team OKRs.- Conducts onboarding & training into collections functions.Key Projects: Collections Portal Product Management -
Brand AmbassadorHoolah Nov 2020 - Dec 2020SingaporeUnder Merchant Growth- Promoting hoolah to merchant’s consumers.- Creating a buzz and excitement around the campaign promotion.- Explain hoolah services to potential customers in a clear and concise manner.- Guide customers to download and use hoolah mobile application.Part of the Black Friday Cyber Monday Campaign -
FounderKovahi Mar 2021 - Feb 2022Singaporekovahi is a unified marketplace for small business and entrepreneurs to sell their local-made/curated/designed product. built for and by small business ownersoversees business development and operations -
Retail Sales & Ecommerce SpecialistRodalink (S) Pte Ltd Oct 2020 - Mar 2021Singapore- Responsible for achieving sales, delivering service and operations excellence. - Engages in innovation and productivity initiatives for the store.- Handles order fulfilment process (including eCommerce) for customers in stores.- Handles POS system and cashiering duties.- Be highly motivated and service - orientated individual.- Carry out basic bike building.- Assist in daily account closing.
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Amway Business OwnerAmway Apr 2018 - Dec 2020Singapore- Ordering & keeping track of inventory- Keeping track of financial accounts & managing cash flows. - Build customer relationship.- Generated over $38,000 in sales and over $3000 in commission income in 2 years. -
Operations ExecutiveThe Whatever Lah Mar 2020 - Sep 2020- Cofounded The Whatever Lah - Handles day-to-day operations including liaising with suppliers, shipping matters and customer orders. - Take charge of business accounts.
Brandon Tan Education Details
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Business Administration And Management, General -
Business/Commerce, General -
Jurongville Secondary SchoolGeneral Studies -
Rulang Primary SchoolGeneral Studies
Frequently Asked Questions about Brandon Tan
What company does Brandon Tan work for?
Brandon Tan works for Cinch
What is Brandon Tan's role at the current company?
Brandon Tan's current role is Business Operations.
What schools did Brandon Tan attend?
Brandon Tan attended Singapore Polytechnic, University Of Sydney, Jurongville Secondary School, Rulang Primary School.
Not the Brandon Tan you were looking for?
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Brandon Tan
Full-Time Degree Student At Singapore Institute Of Management. Seeking To Gain More Exposure To The Financial Market And Global EconomySingapore -
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Brandon Tan
Singapore3gmail.com, websense.com, forcepoint.com -
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